Senior Desktop Support Engineer

ZipRecruiter; London; On-site; GBP 60,000 - 70,000; Full time

Job summary

An established industry player is looking for a Senior Analyst, Tech Support Engineer to enhance IT operations in a dynamic global environment. This role involves managing complex technical support tasks and collaborating with various technology teams to ensure seamless service delivery. You'll play a crucial part in maintaining high customer satisfaction and supporting infrastructure projects. If you thrive in a fast-paced setting and have a passion for technology, this opportunity is perfect for you to make a significant impact.

Qualifications

• 8-10 years of experience in technical support or IT infrastructure roles.
• Proficiency with Microsoft Windows, Office365, iOS, Azure, and ServiceNow.

Responsibilities

• Respond to user support requests and resolve hardware, software, and network issues.
• Support infrastructure including Windows servers and Cisco networking equipment.
• Create and maintain operational documentation and user guides.

Skills

Technical Support

Analytical Skills

Problem-Solving

Communication Skills

Windows Server

Cisco Networking

Azure

ServiceNow

Education

University Degree

Tools

Office365

MDM Solutions

Job description

Job Description

Senior Analyst, Tech Support Engineer - London

Drive innovation. Elevate experiences. Empower a global platform.

Location: London, United Kingdom
Team: Information Technology
Level: Senior Analyst

About the Company

This leading global investment firm has over four decades of experience supporting high-growth companies across a broad range of sectors. With approximately $100 billion in assets under management and offices in 20 countries, the firm offers a dynamic and collaborative environment where innovation and long-term value creation are at the forefront.

The Opportunity

We are seeking a Senior Analyst, Tech Support Engineer to join the London-based team and play a vital role in ensuring seamless IT operations across global offices. Reporting to the Head of Infrastructure, this individual will manage complex technical support tasks, contribute to infrastructure maintenance, and uphold exceptional service standards.

This role offers the chance to be part of a high-performing, forward-thinking technology function in a fast-paced, global business environment.

Key Responsibilities

1. Respond to user support requests via the Help Desk system, resolving issues with hardware, software, and network components
2. Collaborate with other technology teams and external providers to deliver reliable and timely solutions
3. Support infrastructure including Windows servers, Cisco networking equipment, wireless systems, and AV solutions
4. Coordinate IT activities for regional offices, ensuring consistent service delivery
5. Maintain high levels of customer satisfaction through clear communication and issue ownership
6. Participate in system rollouts, upgrades, health checks, and change management initiatives
7. Create and maintain operational documentation, user guides, and support materials
8. Monitor systems and respond to alerts, escalating issues as appropriate
9. Track hardware and software inventory, including license and warranty management

Candidate Profile

1. University degree and 8-10 years of experience in technical support or IT infrastructure roles
2. Proficiency with Microsoft Windows, Office365, iOS, Azure, MDM solutions, and ServiceNow
3. Strong analytical and problem-solving skills with a proactive and professional approach
4. Ability to operate effectively in a high-pressure environment with multiple stakeholders
5. Excellent communication skills, both written and verbal
6. Experience managing external service providers and supporting remote offices is advantageous

Salary: £60,000 - £70,000 including bonus and benefits

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity, and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges depend on your experience, qualifications, and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose, and store your personal data: Privacy Notice.