Desktop Support Engineer

Crestwave Solutions; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A global financial institution in London is seeking a Desktop Support Engineer for a 12-month fixed term contract. The role requires at least 3 years of experience in desktop support within high-pressure environments like investment banking. Responsibilities include providing 2nd/3rd line support, troubleshooting issues, and managing software deployments. Ideal candidates will possess strong knowledge of Windows OS, Active Directory, and endpoint management tools, as well as excellent communication skills under pressure.

Qualifications

• Minimum 3 years' experience in desktop/end-user support within investment banking or similar.
• Proficiency in troubleshooting hardware and software issues.
• Ability to work efficiently under pressure and manage multiple tasks.

Responsibilities

• Provide day-to-day support for desktops and peripherals.
• Troubleshoot hardware, software, and OS issues.
• Prepare and maintain desktop images for deployment.

Skills

Windows Desktop OS environments (Windows 10/11)

Endpoint management tools (e.g Microsoft Intune, SCCM)

Active Directory and Group Policy

Troubleshooting hardware and software issues

Networking basics (TCP/IP, DNS, DHCP)

Security best practices (patching, malware, encryption)

Communication skills

Organizational skills

Basic scripting/automation skills (PowerShell)

Job description

Fully Office Based. Our client, a global financial institution, based in Canary Wharf is looking for a Desktop Support Engineer on an initial 12m fixed term contract. Minimum 3 years' experience in desktop/end-user support within investment banking, hedge fund or similar high-pressure environments.

The Desktop Support Engineer will provide 2nd/3rd line desktop and desk-side support, in a fast-paced finance environment, supporting the trading floor, investment bankers/portfolio managers, quant teams etc. Ensuring that desktops, applications and peripherals are working optimally, with very high uptime, meeting security, compliance and performance expectations.

You will also be involved in rollouts, standardisation, imaging, firmware and OS update and act as a bridge between end-users and wider IT fuctions.

Key Skills

• Strong exposure of Windows Desktop OS environments (Windows 10/11 etc), imaging, deployment, patch management
• Experience of endpoint management tools (e.g Microsoft Intune, SCCM, Autopilot)
• Solid understanding of Active Directory, Group Policy, user profile/permissions management
• Proficiency in troubleshooting hardware (PC, laptops, display setups, peripherals) and software issues; ability to identify root cause
• Good understanding of networking basics (TCP/IP, DNS, DHCP, VPN etc.) as they relate to desktop connectivity
• Familiarity with security best practies (patching, malware/AV, encryption, device hardening)
• Good communication skills: you'll need to liaise with non-technical users, sometimes under pressure
• Ability to work quickly and efficiently under pressure, prioritise incidents/tasks
• Strong organisational skills; ability to manage asset inventories, track issues and follow-up
• Basic scripting/automation skills are a plus (PowerShell etc.) to speed up repetitive tasks

Key Responsibilities

• Provide day-to-day support for desktops, laptop, peripherals (monitors, keyboards, printers, dual screens, voice/telephony etc) both remotely and desk-side
• Troubleshoot hardware, software, OS issues
• Prepare, deploy and maintain desktop images; ensure software installations, patches, firmware upgrades are applied in a timely and secure fasion
• Assist with onboarding/offboarding of users
• Maintain and manage software distribution tools, endpoint management tools (SCCM, Intune, Autopilot etc)
• Maintain Active Directory, group policies, user profiles, permissions relevant to desktop environment
• Manage and track inventory/asset management: ensure accurate stock, lifecycles, warranty, procurement of replacements
• Work with other IT teams (network, security, applications) to ensure compatibility, performance and to elevate issues
• Ensure desktop environments are compliant with security policies, patch levels, antivirus and endpoint protection, encryption, security configurations
• Document procedures, known issues/fixes
• Assist with office moves, desk/workstation configurations, major rollouts
• Participate in shift/on-call rotations as needed