Desktop Support Analyst

Michael Page; East Midlands; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free parking

Great pension

1 day from home per week

Job summary

Michael Page is assisting a large infrastructure client in recruiting a Desktop Support Analyst based in West Bridgford. The role is full-time and permanent with an option to work from home one day per week.

Responsibilities include first-line hardware, software and network support, desktop configuration, and collaboration with the tech team on upgrades. The candidate should be able to communicate technical details clearly and maintain IT security practices.

Qualifications

• Experience with Microsoft Defender and security practices.
• Strong knowledge of desktop operating systems and common applications.
• Good communication skills and ability to explain technical info to non-technical users.

Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Assist users with technical queries and resolve them promptly.
• Install, configure and maintain desktop systems and applications.
• Monitor and manage IT equipment inventory.
• Collaborate with the technology team for system upgrades and improvements.
• Document and update technical support procedures.
• Ensure security protocols are followed on all devices.
• Support remote users with connectivity and access issues.

Skills

Microsoft Defender

Desktop OS knowledge

Communication

Problem solving

IT security practices

Tools

Microsoft Defender

Job description

Desktop Support Analyst role based in W. Bridgford. This role is full tine and permanent with an opportunity to work from home once per week.

Client Details

My client is a large infrastructure organisation who are looking for a Desktop Support Analyst role based in W. Bridgford.

Description

• Provide first-line support for hardware, software, and network issues.
• Assist users with technical queries and resolve them promptly.
• Install, configure and maintain desktop systems and applications.
• Monitor and manage IT equipment inventory.
• Collaborate with the technology team for system upgrades and improvements.
• Document and update technical support procedures.
• Ensure security protocols are followed on all devices.
• Support remote users with connectivity and access issues.

Profile

A successful Desktop Support Analyst should have:

• Experience in using Microsoft Defender
• Knowledge of desktop operating systems and applications.
• Strong organisational and problem-solving skills.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with IT security practices.
• Can commute to W. Bridgford

Job Offer

• Negotiable salary depending upon experience
• 1 day working from home
• Free parking
• Great pension