Desk Support Analyst

SF Partners; East Midlands; On-site; GBP 28,000 - 34,000; Full time

Job summary

SF Partners in the United Kingdom is seeking a Desktop Support Analyst to provide hands-on technical support across desktop and mobile devices at multiple sites. The role goes beyond basic first-line support, involving security, device management, and application deployment within a cohesive IT team.

The successful candidate will have practical Defender experience, familiarity with Intune and packaging, and a proactive approach to resolving issues while contributing to IT security improvements.

Qualifications

• Hands-on experience with Microsoft Defender and vulnerability remediation.
• Strong desktop support across laptops, desktops and mobile devices.
• Solid knowledge of Microsoft 365 / Office 365.
• Experience troubleshooting hardware, software and connectivity issues.
• Understand IT security and incident response.

Responsibilities

• Provide technical support across desktop and mobile devices.
• Troubleshoot hardware, software, OS and connectivity issues.
• Configure, deploy and install hardware and software.
• Use Microsoft Defender to identify and remediate security vulnerabilities.
• Support IT security and respond to security issues.
• Support device management and deployment through Microsoft Intune.
• Package and deploy applications.
• Support IT projects across the desktop and wider IT environment.
• Test and evaluate new hardware and software.
• Provide users with guidance on systems and applications.
• Work with third-party suppliers to resolve issues.
• Support users across multiple locations when required.

Skills

Microsoft Defender

Microsoft 365

Desktop support

Independent thinking

IT security

Tools

Microsoft Intune

Application packaging

Job description

Desktop Support Analyst

Salary: £28,000-£34,000

Nottingham

Permanent Full-time

We're recruiting a Desktop Support Analyst to join an established internal IT team, providing technical support across a multi-site organisation.

This is a broader role than traditional first-line support. Alongside resolving desktop, hardware and software issues, you'll get hands-on involvement in IT security, vulnerability remediation, device management and application deployment.

A key part of the role will be working with Microsoft Defender, so we're looking for someone who has practical experience identifying and remediating vulnerabilities rather than simply escalating them. Experience with Microsoft Intune and application packaging would also be particularly useful.

The role

• Providing technical support across desktop and mobile devices
• Troubleshooting hardware, software, operating system and connectivity issues
• Configuring, deploying and installing hardware and software
• Using Microsoft Defender to identify and remediate security vulnerabilities
• Supporting IT security and responding appropriately to security issues
• Supporting device management and deployment through Microsoft Intune
• Packaging and deploying applications
• Supporting IT projects across the desktop and wider IT environment
• Testing and evaluating new hardware and software
• Providing users with guidance and support on systems and applications
• Working with third-party suppliers to resolve technical issues
• Supporting users across multiple locations when required

What we're looking for:

We're looking for someone who has developed beyond a straightforward first-line support position and can demonstrate stronger hands-on technical experience.

You’ll ideally have:

• Hands-on Microsoft Defender experience, including vulnerability remediation
• Good desktop support experience across laptops, desktops and mobile devices
• Strong Microsoft 365 / Office 365 knowledge
• Experience troubleshooting hardware, software and connectivity issues
• A good understanding of IT security
• The ability to investigate and resolve technical issues independently
• Experience supporting users across