Desktop Support Analyst

Michael Page Business Support; East Midlands; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

1 day working from home

Free parking

Great pension

Job summary

Michael Page Business Support is seeking a Desktop Support Analyst based in West Bridgford. The role is full-time and permanent with an opportunity to work from home once per week.

The successful candidate will provide first-line support for hardware, software, and network issues, install and maintain desktop systems, and collaborate with the technology team on upgrades while ensuring security protocols across devices.

Qualifications

• Experience with Microsoft Defender.
• Knowledge of desktop operating systems and applications.
• Strong organisational and problem-solving skills.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with IT security practices.
• Can commute to West Bridgford.

Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Assist users with technical queries and resolve them promptly.
• Install, configure and maintain desktop systems and applications.
• Monitor and manage IT equipment inventory.
• Collaborate with the technology team for system upgrades and improvements.
• Document and update technical support procedures.
• Ensure security protocols are followed on all devices.
• Support remote users with connectivity and access issues.

Skills

Organisational skills

Problem-solving

Communication to non-technical users

Tools

Microsoft Defender

Job description

Desktop Support Analyst role based in W. Bridgford. This role is full tine and permanent with an opportunity to work from home once per week.

Client Details

My client is a large infrastructure organisation who are looking for a Desktop Support Analyst role based in West Bridgford.

Description

• Provide first-line support for hardware, software, and network issues.
• Assist users with technical queries and resolve them promptly.
• Install, configure and maintain desktop systems and applications.
• Monitor and manage IT equipment inventory.
• Collaborate with the technology team for system upgrades and improvements.
• Document and update technical support procedures.
• Ensure security protocols are followed on all devices.
• Support remote users with connectivity and access issues.

Profile

A successful Desktop Support Analyst should have:

• Experience in using Microsoft Defender
• Knowledge of desktop operating systems and applications.
• Strong organisational and problem-solving skills.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with IT security practices.
• Can commute to West Bridgford

Job Offer

• Negotiable salary depending upon experience
• 1 day working from home
• Free parking
• Great pension