IT Desktop Support Engineer

Sky Systems, Inc. (SkySys); Witney; On-site; GBP 32,000 - 46,000; Full time

Job summary

Sky Systems, Inc. (SkySys) is seeking an experienced EUC IT Desktop Support Technician to provide hands-on end-user support onsite in Witney.

You will troubleshoot, install, and maintain desktops, laptops, printers, and peripherals, while upholding security and warranty standards. You will work with Windows, macOS, and Linux environments, utilize ServiceNow/Remedy and SCCM/Intune for management, and perform Smart Hands tasks including racking, patching, and network setup.

Qualifications

• At least 3 years of hands-on IT field support experience.
• Associate Degree in Electronics, Computer Science, or related field (preferred).
• Certifications such as CompTIA A+ or OEM certifications (Dell, Toshiba, Lenovo, HP) are desirable.
• Ability to lift/move equipment weighing up to 50 lbs.

Responsibilities

• Provide IT infrastructure field support including troubleshooting of hardware, software, and operating systems.
• Install, configure, and resolve issues with desktops, laptops, printers, and other peripheral devices.
• Deliver desk-side and break/fix support, including basic administration of Windows OS and Mac/Linux OS (preferred).
• Perform Smart Hands activities such as racking/stacking, network patching, and hardware setup.
• Troubleshoot and resolve network-related issues including TCP/IP, DNS, DHCP, VPN, and RDP.
• Support and maintain end-user network cabling and perform preventive maintenance.
• Conduct repeat call analysis and contribute to problem management activities.
• Ensure compliance with hardware warranty and customer security standards.

Skills

Customer service

Communication

Proactive

Teamwork

Education

Associate Degree in Electronics or Computer Science

Tools

ServiceNow

Remedy

SCCM

Intune

Imaging/Patching

Windows OS

Job description

Job Type & Location: Onsite | Full-time (40 hrs/week) | Range Road, Witney OX29 0YL

Job Overview

We are seeking an experienced EUC IT Desktop Support Technician to provide high-quality technical support for end users. The role requires hands-on expertise in troubleshooting, installation, and maintenance of desktops, laptops, printers, and peripherals, while ensuring compliance with security and warranty standards.

Key Responsibilities

Technical Support:

• Provide IT infrastructure field support including troubleshooting of hardware, software, and operating systems.
• Install, configure, and resolve issues with desktops, laptops, printers, and other peripheral devices.
• Deliver desk-side and break/fix support, including basic administration of Windows OS and Mac/Linux OS (preferred).
• Perform Smart Hands activities such as racking/stacking, network patching, and hardware setup.
• Troubleshoot and resolve network-related issues including TCP/IP, DNS, DHCP, VPN, and RDP.
• Support and maintain end-user network cabling and perform preventive maintenance.
• Conduct repeat call analysis and contribute to problem management activities.
• Ensure compliance with hardware warranty and customer security standards.

Tools & Technologies:

• Strong experience with Microsoft Windows (Win10/11), Microsoft Office, and related desktop applications.
• Familiarity with IT tools such as ServiceNow/Remedy, SCCM, Intune, and imaging/patching technologies.
• Basic understanding of enterprise LAN/WAN setups and infrastructure components.

Non-Technical Skills:

• Strong customer service and client management skills.
• Excellent oral and written communication abilities.
• Ability to interact effectively with stakeholders at various levels.
• Self-driven, proactive, and results-oriented approach.
• Ability to work independently as well as in a team environment.
• Strong organizational skills with the ability to meet deadlines and handle tasks with urgency.
• Flexibility to work varied schedules as needed.

Qualifications & Experience

• Minimum 3 years of hands-on IT field support experience.
• Associate Degree in Electronics, Computer Science, or related field (preferred).
• Certifications such as CompTIA A+ or OEM certifications (Dell, Toshiba, Lenovo, HP, etc.) are desirable.
• Ability to lift/move equipment weighing up to 50 lbs.