Desktop Services Engineer - EUC & Intune Specialist

Midland Credit Management, an Encore Capital Group Company; West Malling; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Bonus scheme

Private health insurance

Staff discount

Job summary

Cabot is seeking a Desktop Engineer in the Kings Hill area to provide 2nd‑line EUC support across multi-site environments. You will manage laptops, mobiles and collaboration tools, while applying device builds via Intune and maintaining asset records.

You will work within ITIL processes, assist VIP users, and contribute to security/compliance updates alongside the Service Desk in a fast‑paced environment.

Qualifications

• 2nd-line desktop/EUC support across multi-site or hybrid environments.
• Strong troubleshooting across laptops, desktops, mobiles, peripherals and collaboration tools.
• Good understanding of networking fundamentals (Wi‑Fi, VPN, DNS, DHCP) and basic connectivity.
• Practical knowledge of modern device management and endpoint security.
• Hands-on with Microsoft 365, Windows 10/11, AD/AAD and configuration profiles.
• Experience maintaining asset records and lifecycle processes.
• Familiarity with ITSM tools such as ServiceNow and ITIL processes.
• Comfortable supporting senior stakeholders, including VIP users.

Responsibilities

• Provide 2nd-line support across sites, resolving incidents and requests within SLAs.
• Support devices: laptops, mobiles, peripherals, collaboration tools, including VIP users.
• Assist remote colleagues using device-management and remote-access tools.
• Deploy and maintain standard device builds and profiles using Intune/Endpoint Manager.
• Assist with patching, software updates, and security/compliance checks.
• Maintain accurate asset records and support device lifecycle.
• Create knowledge articles and improve fix paths with Service Desk.
• Work within ITIL processes and support audits and vulnerability remediation.

Skills

2nd-line desktop/EUC support

Troubleshooting laptops/desktops/mob

Networking fundamentals (Wi-Fi VPN DNS

Device management & endpoint security

Microsoft 365, Windows 10/11, Intune/E

Active Directory/Azure AD

ITIL processes

ServiceNow familiarity

VIP user support

Tools

Intune/Endpoint Manager

Job description

Cabot is seeking a Desktop Engineer in the Kings Hill area to provide 2nd‑line EUC support across multi-site environments. You will manage laptops, mobiles and collaboration tools, while applying device builds via Intune and maintaining asset records.

You will work within ITIL processes, assist VIP users, and contribute to security/compliance updates alongside the Service Desk in a fast‑paced environment.