Desktop Engineer

VIQU IT Recruitment; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

VIQU IT Recruitment is seeking a Desktop Support Engineer with a strong Mac focus to join the London IT team on a 3-month on-site contract. The role covers day-to-day Mac and Windows troubleshooting for about 150 users, with emphasis on rapid ticket resolution and excellent user service.

The successful candidate will work in a predominantly Apple environment, support onboarding/offboarding, hardware provisioning and be a key contact for IT support in the London office.

Qualifications

• Strong Mac experience and IT support background.
• Excellent people skills and customer-focused approach.
• On-site desktop support for ~150 users in London, with ability to troubleshoot Mac and Windows devices.

Responsibilities

• Provide day-to-day desktop support with a Mac focus.
• Handle walk-up and face-to-face support for London users.
• Manage user accounts, onboarding and offboarding tasks.

Skills

Mac experience

IT support

People skills

Ticketing system experience

Tools

IT ticketing system

Cisco (desirable)

Job description

Job Description

Desktop Support Engineer – (Mac Focused)

Location: London – 5 days onsiteContract: 3 monthsIR35: Inside IR35Start: ASAP

We are currently looking for a Desktop Support Engineer with a strong Mac focus to join our customer's IT team in London on an initial 3-month contract.

This is a great opportunity for a technically capable Desktop Support Engineer who has a good foundation in IT support, strong Mac experience and, importantly, excellent people skills.

The Role

You will provide day-to-day desktop support to approximately 150 users, acting as a key point of contact for IT support within the London office.

Technical Environment

The customer operates a predominantly Apple environment:

• 90% Mac / 10% Windows
• macOS and Apple hardware
• Microsoft Entra ID – desirable
• Cisco – desirable
• IT ticketing/service management systems
• User access management
• Hardware provisioning and support

The role will include:

• Providing day-to-day desktop support, with a strong focus on Mac/macOS
• Managing and resolving tickets through the IT ticketing system
• Providing face-to-face and walk-up support
• Managing user access and permissions
• Setting up new users and equipment
• Supporting onboarding and offboarding
• Preparing, configuring and troubleshooting laptops and other hardware
• Dealing with general IT requests and user issues
• Troubleshooting Mac and Windows devices
• Maintaining accurate ticket updates and documentation
• Providing a friendly, professional and responsive service to users
• Supporting senior stakeholders and VIP users when required