Desktop Support Technician

Remote Worker LTD.; Bracknell; On-site; GBP 28,000 - 40,000; Full time

Job summary

Flexera is seeking a Desktop Support Technician to deliver end-user support across laptops, desktops and mobile devices. You will troubleshoot Windows, macOS, Office 365, and productivity software, while maintaining SLAs and supporting a global environment. Strong communication and a customer‑first mindset are essential.

The role involves hardware deployment, software compliance, and on-call rotation with limited travel. A BS in a technical field and 3+ years of related experience are required.

Qualifications

• Bachelor-level degree in a technical field with 3+ years of related experience.
• Excellent communication and interpersonal skills.
• Ability to work independently with strong time management.
• Customer-service orientation is essential.
• Willingness to be on-call and support a global environment.

Responsibilities

• Provide deskside and remote support across devices and software.
• Troubleshoot hardware and software in a mixed OS environment.
• Maintain SLAs and achieve world-class support goals.
• Deploy hardware using automated provisioning tools.
• Ensure software compliance and keep documentation up to date.

Skills

Strong communication

Time management

Customer-service oriented

Independent work

Problem solving

Team collaboration

On-call flexibility

Networking basics

Education

BS in Computer Science, Engineering, or related technical field

Tools

SCCM/Jamf

MS Intune

EndPoint Protection

Adobe applications

MDM

Job description

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

The Desktop Support Technician provides technical support for all business users across all end-user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end-user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software is required.

• Must be a good communicator and be able to work in a high paced team environment
• Responsible for day to day deskside and remote support
  Perform inventory management tasks and end-user computer setups
• Troubleshoot hardware and software applications in a mixed Operating System environment

Responsibilities

• Ensure SLA’s and world-class support goals are achieved;
• Hardware deployment using automated provisioning tools such as SCCM/Jamf;
• Enforce desktop hardware and software standards;
• Support productivity software such as Microsoft Office and Office 365;
• Support hardware systems, peripherals, and printers;
• Maintain standard operating systems, endpoint protection, and hardware destruction standards;
• Ensure software compliance;
• Limited travel is required;

Required Experience & Skills

• BS in Computer Science, Engineering, or related technical field with 3+ years related experience;
• Strong communication and interpersonal skills;
• Ability to work independently and with strong time management skills;
• Must be customer-service oriented;
• Maintain consistent work hours;
• Experience with support of a global environment preferred;
• Solid problem solving and analytical skills;
• Good communication skills (written and verbal);
• Self-starter who continually develops and broadens their skill set;
• Demonstrates technical proficiency through the pursuit and achievement of industry certifications;
• Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation;
• Organization and documentation skills;
• Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless
• Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM
• Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist, are a plus;

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Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing [e-mail].