Deskside IT Support Engineer - Windows, macOS & M365

Referment; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Referment is hiring an IT Support Specialist to provide hands‑on first- and second-line support from its London office. This customer‑facing role combines deskside and Tech Bar appointments with remote support for colleagues elsewhere.

You will diagnose incidents, fulfil service requests and keep users informed, while following ITIL, security, data‑protection and regulatory processes.

Qualifications

• Experience in deskside or desktop support in a busy, customer-facing office.
• Strong troubleshooting skills for first and second line issues.
• Familiarity with ITIL, security, data protection and regulatory processes.

Responsibilities

• Provide face-to-face deskside and Tech Bar support, plus remote assistance.
• Diagnose and resolve first- and second-line issues across Windows 11, macOS, M365 and Exchange Online.
• Configure and manage laptops, desktops, MacBooks, iPhones and peripherals.
• Troubleshoot VPN, MFA, Wi-Fi, network connectivity and user accounts.
• Manage access via Active Directory and Microsoft Entra ID.
• Support printers and meeting-room technology.
• Document incidents and requests in ServiceNow and escalate as needed.
• Maintain clear user communication and contribute to knowledge articles.

Skills

Deskside support

First/Second-line support

Active Directory

Microsoft Entra ID

Microsoft 365

Exchange Online

Windows 11

macOS

VPN & MFA

Networking basics

ServiceNow

Clear communication

Tools

ServiceNow

Job description

Referment is hiring an IT Support Specialist to provide hands‑on first- and second-line support from its London office. This customer‑facing role combines deskside and Tech Bar appointments with remote support for colleagues elsewhere.

You will diagnose incidents, fulfil service requests and keep users informed, while following ITIL, security, data‑protection and regulatory processes.