Deskside & 2nd Line Support Engineer

Copart; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the UK is seeking a Deskside & 2nd Line Support Engineer to enhance their IT team. The successful candidate will provide technical support, manage IT infrastructure, and assist end-users with technical issues. This role requires strong analytical and communication skills, along with a customer-focused approach. The company offers a range of benefits including paid volunteering days, healthcare plans, and a contributory pension scheme.

Benefits

23 days of holiday plus bank holidays

Paid day to volunteer for charity

Healthcare Cash Plan

Access to Recognition Hub

Contributory workplace pension scheme

Discounted shares purchase

Cycle to Work Scheme

Life Assurance

Exclusive Discounts

Goal Support tools

Qualifications

• Minimum of 2 years of experience in IT support or technician role.
• Proficiency in network troubleshooting and administration.

Responsibilities

• Provide technical support and ensure smooth operation of IT infrastructure.
• Install, maintain, and troubleshoot hardware and software.

Skills

Network Troubleshooting

Analytical Skills

Communication

Customer Focus

Education

Relevant Certifications

Tools

Active Directory

Windows Server

Virtualization

Job description

Copart UK Ltd are currently recruiting a Deskside & 2nd Line Support Engineer to join our growing team based at our Wootton Head Office. This role will be responsible for providing technical support and ensuring the smooth operation of the organisation's IT infrastructure.

They will be responsible for installing, maintaining and troubleshooting hardware and software, managing network and server environments, and supporting end-users with technical and desktop problems in response to help desk requests.

They may be required to travel to and work at our various sites across the UK and Ireland to assist with projects.

What we need from you:

• Full driving licence
• A good understanding of computer hardware, software, and operating systems (Windows, Linux).
• Proficiency in network troubleshooting and administration (TCP/IP, DNS, DHCP).
• Previous experience of MDM systems is desirable
• Experience with server management, including Active Directory, Windows Server, and virtualisation.
• The ability to diagnose and resolve technical issues quickly and effectively.
• Strong analytical skills to identify root causes and implement corrective actions.
• Excellent verbal and written communication skills to interact with non-technical users and document processes.
• The ability to explain technical concepts clearly and concisely to users with varying levels of IT knowledge.
• The ability to manage multiple tasks and prioritise work effectively in a fast-paced environment.
• Great attention to detail in maintaining system documentation and following procedures.
• Strong teamwork skills to collaborate with colleagues and other departments.
• A customer-focused approach with a commitment to providing high-quality support.
• Willingness to learn new technologies and continuously improve technical skills.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are a plus.
• A minimum of 2 years of experience in an IT support or technician role.

What we offer you in return:

• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
• Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.