Deskside & 2nd Line Support Engineer

JR United Kingdom; West Oxfordshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking a Deskside & 2nd Line Support Engineer to join their team in Wootton. The role involves providing technical support, managing IT infrastructure, and troubleshooting various technical issues. Candidates should have a strong background in IT support, excellent communication skills, and relevant certifications. The position offers competitive benefits, including holiday, healthcare, and a contributory pension scheme.

Benefits

23 days of holiday plus bank holidays

Paid day to volunteer for a charity

Healthcare Cash Plan

Contributory workplace pension scheme

Cycle to Work Scheme and gym discounts

Life insurance coverage

Qualifications

• Minimum of 2 years' experience in an IT support or technician role.
• Full driving licence required.
• Good understanding of computer hardware, software, and operating systems (Windows, Linux).

Responsibilities

• Providing technical support and ensuring smooth operation of IT infrastructure.
• Installing, maintaining, and troubleshooting hardware and software.
• Managing network and server environments.

Skills

Network troubleshooting

Analytical skills

Communication

Teamwork

Customer-focused approach

Education

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals)

Job description

Deskside & 2nd Line Support Engineer, Wootton

Copart UK Ltd is currently recruiting a Deskside & 2nd Line Support Engineer to join our growing team based at our Wootton Head Office. This role involves providing technical support and ensuring the smooth operation of the organisation’s IT infrastructure.

Responsibilities include installing, maintaining, and troubleshooting hardware and software, managing network and server environments, and supporting end-users with technical and desktop issues via help desk requests.

The role may require travel to various sites across the UK and Ireland to assist with projects.

What we need from you:

• Full driving licence
• Good understanding of computer hardware, software, and operating systems (Windows, Linux)
• Proficiency in network troubleshooting and administration (TCP/IP, DNS, DHCP)
• Experience with server management, including Active Directory, Windows Server, and virtualisation
• Ability to diagnose and resolve technical issues efficiently
• Strong analytical skills to identify root causes and implement solutions
• Excellent communication skills to interact with non-technical users and document processes
• Ability to explain technical concepts clearly and concisely
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Attention to detail in maintaining documentation and procedures
• Strong teamwork skills
• Customer-focused approach and commitment to high-quality support
• Willingness to learn new technologies
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are a plus
• Minimum of 2 years' experience in an IT support or technician role

What we offer:

• 23 days of holiday plus bank holidays and an extra day for personal occasions
• Paid day to volunteer for a charity
• Healthcare Cash Plan for various healthcare services and Virtual GP access
• Recognition Hub and E-card collection for celebrating milestones
• Contributory workplace pension scheme
• Share purchase options at a discounted rate
• Cycle to Work Scheme and gym discounts
• Life insurance coverage
• Access to deals hub for savings on purchases and activities
• Support tools like Mortgage Advice, Life Coaching, and Money Hub