Desk Side Support Engineer

Back To Work; Selby; On-site; GBP 22,000 - 26,000; Full time

Job summary

Back To Work is seeking a Desk Side Support Engineer to join the Workplace Service Centre in North Yorkshire. You will provide 1st line technical support to colleagues, resolving IT issues quickly so they can focus on their roles.

In this role you will diagnose incidents, collect information and work with the wider IT teams to restore service. Excellent communication and a collaborative mindset are essential as you support a fast-paced, team-based environment.

Qualifications

• Strong communication skills.
• Customer service oriented mindset.
• Willingness to learn new IT skills.
• Good teamwork and collaboration.

Responsibilities

• Provide 1st line IT support to internal colleagues.
• Act as single point of contact for IT incidents.
• Diagnose and resolve technical issues quickly to minimise downtime.
• Gather technical information and business impact to aid resolution.

Skills

Communication

Customer service

Willingness to learn

Team player

Job description

As a Desk Side Support Engineer, you will be based within the Workplace Service Centre in North Yorkshire, providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles.

KEY DUTIES

• Provide a single point of contact to internal colleagues reporting IT-related incidents.
• Diagnose and resolve technical issues at the first level to minimise downtime for colleagues
• Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
• Excellent ability to troubleshoot and problem solve

CANDIDATE REQUIREMENTS

• Excellent communication skills
• A desire to provide customers with excellent services
• A desire to learn new skills
• Ability to work in a great team