Desk Side Support Engineer

Back To Work; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

Back To Work is seeking a Desk Side Support Engineer to join the Workplace Service Centre in North Yorkshire. You will provide 1st line technical support, logging incidents and guiding colleagues to quick resolution.

You will diagnose issues at the first level, troubleshoot effectively, and ensure downtime is minimised. Excellent communication and a collaborative mindset are key to success.

Qualifications

• Strong communication skills.
• Customer-focused service mindset.
• Willingness to learn new skills.
• Ability to work in a great team.

Responsibilities

• Provide a single point of contact to internal colleagues reporting IT incidents.
• Diagnose and resolve technical issues at first level to minimise downtime.
• Gather technical information and business impact to help resolve incidents.
• Demonstrate strong troubleshooting and problem-solving abilities.

Skills

Communication

Customer service

Learning mindset

Teamwork

Job description

As a Desk Side Support Engineer, you will be based within the Workplace Service Centre in North Yorkshire, providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles.

KEY DUTIES

• Provide a single point of contact to internal colleagues reporting IT-related incidents.


• Diagnose and resolve technical issues at the first level to minimise downtime for colleagues


• Obtain both technical information and business impact to enable support teams to resolve incidents effectively.


• Excellent ability to troubleshoot and problem solve

CANDIDATE REQUIREMENTS

• Excellent communication skills


• A desire to provide customers with excellent services


• A desire to learn new skills


• Ability to work in a great team