Desk Side Support Engineer

Back To Work; Scarborough; On-site; GBP 25,000 - 34,000; Full time

Job summary

Back To Work is seeking a Desk Side Support Engineer based in North Yorkshire to provide 1st line IT support from the Workplace Service Centre. You will ensure workplace issues are resolved quickly so colleagues can focus on their roles.

The role emphasizes strong communication,-team collaboration, and a proactive approach to learning new skills to continuously improve service delivery.

Qualifications

• Excellent communication skills.
• Desire to provide customers with excellent services.
• Desire to learn new skills.
• Ability to work in a great team.

Responsibilities

• Provide a single point of contact to internal colleagues reporting IT-related incidents.
• Diagnose and resolve technical issues at the first level to minimise downtime for colleagues.
• Obtain technical information and business impact to enable support teams to resolve incidents effectively.
• Excellent ability to troubleshoot and problem solve.

Skills

Communication skills

Team player

Willingness to learn

Job description

As a Desk Side Support Engineer, you will be based within the Workplace Service Centre in North Yorkshire, providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles.

KEY DUTIES

• Provide a single point of contact to internal colleagues reporting IT-related incidents.
• Diagnose and resolve technical issues at the first level to minimise downtime for colleagues
• Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
• Excellent ability to troubleshoot and problem solve

CANDIDATE REQUIREMENTS

• Excellent communication skills
• A desire to provide customers with excellent services
• A desire to learn new skills
• Ability to work in a great team