Desk-Based Account Manager – Logistics & E‑commerce

Admin Outsourcing Services; Hempstalls; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free on-site parking

EV charging

Tea and coffee provided

Employee discounts on client products

Job summary

Admin Outsourcing Services in the United Kingdom is seeking an Account Manager to oversee a portfolio of e-commerce and wholesale clients, building strong relationships and driving service improvement. You will monitor KPIs, prepare performance reports, forecast demand, conduct reviews, and grow account opportunities while keeping Salesforce CRM up to date.

This role requires UK-based applicants with full right to work status and a 37.5 hour work week (Mon-Fri, typically 8:00–17:00 with some

Qualifications

• Previous account management or client-facing experience.
• Strong communication and relationship-building skills.
• Ability to analyse data and KPIs.
• Highly organised with strong attention to detail.
• Logistics, fulfilment or e-commerce experience would be advantageous.

Responsibilities

• Act as day-to-day contact for clients.
• Monitor KPIs and service levels.
• Prepare performance reports.
• Forecast customer demand.
• Conduct service reviews.
• Manage account development opportunities.
• Maintain Salesforce CRM records.

Skills

Account management

Client-facing experience

Communication skills

Data & KPI analysis

Organised / detail-oriented

Tools

Salesforce CRM

Job description

Admin Outsourcing Services in the United Kingdom is seeking an Account Manager to oversee a portfolio of e-commerce and wholesale clients, building strong relationships and driving service improvement. You will monitor KPIs, prepare performance reports, forecast demand, conduct reviews, and grow account opportunities while keeping Salesforce CRM up to date.

This role requires UK-based applicants with full right to work status and a 37.5 hour work week (Mon-Fri, typically 8:00–17:00 with some