Designate Centre Manager (Technical ability)

Halfords; West Yorkshire; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Structured 12 week induction

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts across categories

Pension scheme & life assurance

Job summary

Halfords is expanding its Autocentre leadership team and seeks a Designate centre manager to support local centres within a travel radius while guiding in-centre teams to deliver top customer service.

You will drive performance, coach staff, manage profitability, and uphold health and safety standards, with advancement opportunities as vacancies arise.

Qualifications

• Leadership experience within automotive service environments
• Proven ability to deliver high levels of customer satisfaction
• Strong coaching approach and team development skills
• Experience with P&L and profit optimization
• Knowledge of Health & Safety standards and compliance
• Experience meeting KPIs and managing sales turnover
• Excellent verbal and written communication
• IT proficient with ability to learn in-house systems
• Good time management
• Current valid driving licence

Responsibilities

• Lead and motivate in-centre teams within a defined travel area
• Support local Autocentres and management teams to drive performance
• Ensure high standards of customer experience and service delivery

Skills

Leadership

Team management

Customer satisfaction

Coaching

Financial acumen

Health & safety

KPI management

Communication

IT proficiency

Time management

Driving licence

Job description

Brilliant at leading a team?Join the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

Brilliant at leading a team?Join the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme! A newly created role within our Autocentre business, our Designate centre managers will be a vital support to our management team. As a Designate centre manager, you will be supporting local centres within the area within a reasonable travel time and leading the in centre teams with support, encouragement, and motivation. No two days are the same so you will need to open to change, adaptable, and ensure that the team are on board and motivated to constantly move forwards with the everchanging environment that adapts to meet our customers’ needs and demands. This experience will set you up to successfully run your own allocated centre when an appropriate vacancy arises. Our customers are at the heart of everything we do, you will be there to support and engage the team to drive a culture that is professional and ensures that the customer’s journey delivers a fantastic customer experience, helping the team to focus on achieving amazing results and building your centres reputation for excellence. We expect nothing but the best to be delivered in terms of service and meeting demand, whilst delivering centres that are not just great for our customers in terms of commercial excellence, but safe and compliant. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you!

• On-target earnings up to £51,600
• Comprising a base salary of £37,500 - £40,000
• An uncapped monthly bonus scheme with average additional earnings of £11,600 per year.
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include

• Structured 12 week induction into our business
• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

Skills And Experience

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
• Strong financial acumen with experience of managing P&L and optimizing profit
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI’s
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• Good time management
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.