Designate Centre Manager

Halfords Careers; Greater Manchester; On-site; GBP 45,000 - 57,000; Full time

Benefits offered by this job

Induction program

Annual leave 5.6 weeks

Staff discounts

Health plan

Pension

Share save

GP access

Cycle to Work

Wagestream access

Discount events

Job summary

Halfords, the UK's leading motoring and cycling retailer, seeks a Designate Centre Manager to support local autocentres within a travel area while guiding centre teams and delivering outstanding customer experiences.

You will lead with an engaging coaching style, drive KPIs and profitability, ensure H&S compliance, and develop the team to eventually run your own designated centre. Opportunities for progression and training are highlighted throughout the process.

Qualifications

• Leadership in automotive or similar industry.
• Experience delivering high customer satisfaction and effective management.
• Coaching-based approach to team development and on-the-job training.
• Strong financial acumen with experience of managing P&L and optimizing profit.
• Experience of meeting Health and Safety compliance standards.
• Experience with high sales turnover and KPI management.
• Excellent communication skills, verbal and written.
• IT proficiency and willingness to learn in-house systems.
• A current valid driving licence.

Responsibilities

• Lead and support local autocentre teams within a reasonable travel area.
• Motivate and coach in-centre staff to achieve targets and maintain service standards.
• Drive exceptional customer experience and ensure safety and compliance.
• Collaborate with management to improve performance and centre profitability.
• Position may lead to running an allocated centre when a vacancy arises.

Skills

Leadership

Customer service

Coaching

P&L management

Compliance

KPI management

Communication

IT literacy

Driving licence

Time management

Job description

Brilliant at leading a team?

Join the UK's largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

A newly created role within our Autocentre business, our Designate centre managers will be a vital support to our management team. As a Designate centre manager, you will be supporting local centres within the area within a reasonable travel time and leading the in centre teams with support, encouragement, and motivation. No two days are the same so you will need to be open to change, adaptable, and ensure that the team are on board and motivated to constantly move forwards with the everchanging environment that adapts to meet our customers’ needs and demands. This experience will set you up to successfully run your own allocated centre when an appropriate vacancy arises.

Our customers are at the heart of everything we do, you will be there to support and engage the team to drive a culture that is professional and ensures that the customer’s journey delivers a fantastic customer experience, helping the team to focus on achieving amazing results and building your centres reputation for excellence. We expect nothing but the best to be delivered in terms of service and meeting demand, whilst delivering centres that are not just great for our customers in terms of commercial excellence, but safe and compliant.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you,

• On-target earnings up to £56,600
• Comprising a base salary of £45,000
• An uncapped monthly bonus scheme with average additional earnings of £11,600 per year.
• 5 days a week
• Earn extra with our refer a friend scheme – T&C's Apply.

Benefits Include:

• Structured 12 week induction into our business
• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
• Strong financial acumen with experience of managing P&L and optimizing profit
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI’s
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• Good time management
• A current valid driving licence

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.