Design Program Manager — End-to-End Delivery & Collaboration

Servicenow; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

ServiceNow is seeking a Design Program Manager to lead end-to-end design initiatives, coordinate with cross-functional teams, and drive high-impact programs across the design organization. The role emphasizes planning, execution, and delivering delightful product experiences in a distributed, flexible work environment.

The candidate will partner with Design leadership, manage capacity and priorities, and continuously improve design processes to accelerate delivery while maintaining quality and

Qualifications

• Drive end-to-end design lifecycle from planning through implementation.
• Provide clear communication to cross-functional team leads and management regarding project status, resource requirements, issues, and priorities.
• Maintain a strong partnership with Design leadership and cross-functional teams to identify team needs and drive high priority initiatives
• Track capacity and demand across key programs to better communicate resource and project needs or risks.
• Collaborate with a wide variety of internal cross-functional stakeholders to increase the efficiency and efficacy of our product development organization.

Responsibilities

• Drive end-to-end design lifecycle from planning through implementation to ensure successful delivery of design objectives.
• Provide clear communication to cross-functional team leads and management regarding project status, resource requirements, issues, and priorities.
• Maintain a strong partnership with Design leadership and cross-functional teams to identify team needs and drive high priority initiatives
• Track capacity and demand across key programs to better communicate resource and project needs or risks.
• Collaborate with a wide variety of internal cross-functional stakeholders to increase the efficiency and efficacy of our product development organization.

Skills

Communication

Leadership

Stakeholder management

Adaptability

Tools

Project management software

Identity and Access Management

Job description

ServiceNow is seeking a Design Program Manager to lead end-to-end design initiatives, coordinate with cross-functional teams, and drive high-impact programs across the design organization. The role emphasizes planning, execution, and delivering delightful product experiences in a distributed, flexible work environment.

The candidate will partner with Design leadership, manage capacity and priorities, and continuously improve design processes to accelerate delivery while maintaining quality and