Derbion - Security Officer

Derbion; East Midlands; On-site; GBP 12,000 - 17,000; Full time

Job summary

Derbion is seeking a Security Officer to support security delivery on site and act as the public face of the security team. You will ensure exemplary standards of security and customer service for visitors and tenants at all times, maintaining a professional can‑do attitude.

The role involves regular patrols, timely incident response and strict adherence to site procedures, with a focus on helpful, professional interactions and maintaining a safe environment.

Qualifications

• Own transport or access to reliable transport.
• Proven track record delivering security solutions to internal clients.
• SIA Door Supervision licence is essential.
• Experience in customer‑focussed environments.
• First aid qualification or willingness to obtain it.

Responsibilities

• Work as part of a team in a rosta pattern.
• Interact with visitors and tenants to deliver a first‑class service.
• Regularly patrol buildings and remain proactive.
• Ensure compliance with site procedures and external bodies.
• Respond promptly to security issues and events.
• Maintain professional appearance and adhere to uniform policy.
• Provide assistance to visitors and contractors as opportunities arise.
• Monitor for unauthorised access and report incidents.

Skills

Verbal & written comms

Calm under pressure

Education

SIA Door Supervision licence

First aid certificate

First aid qualification or willing

Job description

Working Hours

42 hours - 4 on 4 off on a rotational pattern

Description

Purpose of the Role
The Security Officer is accountable to the Security Manager for the support and delivery of security within the
site. The Security Officer will ensure exemplary standards of security and customer service are provided to the
client and visitors to the site at all times. The Security Officer is the public face of the security team and should
act with professionalism at all times, a can do attitude is essential in this highly influential role.

Key Responsibilities

• To be part of a team in a rosta pattern.
• To readily interact with all visitors / tenants within the buildings, delivering a first class customer focused service.
• Carry out regular patrols of the various buildings detailed in the site Assignment Instructions being proactive at all times.
• Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies
• Ensure a timely response to all security issues and events
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Continuously look for opportunities to be of assistance to visitors to the buildings proactively offering assistance wherever opportunities arise.
• To ensure that the site is a safe and non-threatening environment for all visitors / tenants.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with the Security Manager proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times.
• Intelligent understanding of human behavior, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
• Maintain vigilance and highlight / manage unauthorised access by banned persons.
• Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too.
• Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
• Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Report any event that may be detrimental to the fulfillment of the provision of security on site to the Security Supervisor/Security Manager.
• Support the Security Manager with any internal / external audits in line with company polices and procedures.
• Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
• Undertake any other reasonable duties as required to meet the needs of the business
• Ensure a timely response to all security issues and events.

Experience

QUALIFICATIONS AND EXPERIENCE

Essential

• Own transport /use of public transport
• Successful track record of delivering security solutions to internal client base
• SIA Door Supervision licence
• Experience of working in a customer focussed environment
• First aid qualified or willing to work towards qualification

Desirable

• CCTV SIA Licence
• Professional or further qualification in Security

COMPETENCIES

• Good verbal and written communication skills.
• Able to articulate clearly and credibly with the client, senior managers and all staff.
• Capability to work unsupervised and take responsibility
• Aptitude to remain calm under pressure
• Smart appearance
• Flexible/Can Do
• AttitudeSmart appearance