Patrol Security Officer

Mitie Group; Greater London; Presencial; GBP 24.000 - 32.000; Jornada completa

Descripción de la vacante

Mitie Group is seeking a security professional to operate across a range of roles under contract requirements. You will cover shifts, complete cross training, and uphold site safety, policy compliance and high service standards for client buildings and assets.

You will respond to incidents, follow Assignment Instructions, and maintain professional conduct while acting as a brand ambassador for Mitie and Shard Quarter. A front-line SIA licence and IT competence are essential.

Formación

• Front-line SIA licence is required.
• Excellent communication and customer service skills.
• Proficient with Microsoft Office suite (Outlook, Word, Excel).
• Fluent written and spoken English.

Responsabilidades

• Follow site Assignment Instructions (AI's) and SOPs to deliver security services.
• Respond to emergencies, incidents and alarms per procedures.
• Maintain safety, health and security standards and report hazards.
• Complete reports and documentation accurately and on time.

Conocimientos

SIA Licence

Customer service

Team player

English proficiency

Herramientas

Microsoft Office

Outlook

Word

Excel

Descripción del empleo

Job objectives and responsibilities

• Work within a range of roles on the contract as operationally required and/or: Work in a dedicated role for short, medium, long term Successfully complete step up/cross training for variety of roles Knowledge of relevant procedures & policies Compliance Flexibility Excellent knowledge of all contract roles Customer Service Service delivery Team Player Health and safety Communication
• Cover any role on the contract as operationally required Cover roles as a security officer in the front of house, restaurants, service entrance, loading bay, post room, external patrol & internal patrol Successfully complete step up/cross training for all roles on the contract in order to effectively cover any position Work various roles as directed and/or work specifically within one role for short, medium and long term periods Understand and delivery the expected operational standards, service delivery and customer service in each role conducted. Ensuring the safety and security of our clients' buildings and assets by carrying out all duties in full adherence with the Site Assignment Instructions Following site specific Assignment Instructions, SOP's and procedures Providing emergency response to incidents Complying with H&S policies Flexible approach to working various roles and locations Demonstrate their character as determined, trustworthy, attentive and approachable at all times
• Geographical awareness of their local surroundings. Cover sickness, holiday and provide support to the core team when required whilst on shift Fully competent with IT, site systems and equipment Answer phones & respond to emails Fully proficient in the evacuation and emergency procedures Display vigilance whilst on shift Report to the Security Duty Manager, Logistics and Front of House Managers Maintain a flexible and professional approach Act as a brand ambassador of Shard Quarter and Mitie at all times Observe the dress code at all times Completed client and company reports and documentation Have knowledge of the departments and companies operating within the building including their structure and function in order to gain an understanding of the business as a whole Work as part of a close team, communicating effectively with others. Carry out work in a safe and diligent manner, complying with all client and company policies and procedures.
• Incident and emergency response Effectively manage and operate all site systems and equipment - reporting and resolving any faults and issues, To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. -To undertake additional training to ensure continuous self-development.

Main duties

• Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.
• Training -Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.
• Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

Previous Security Experience -SIA License

Person Specification

• Enthusiastic Team player Extremely flexible and adaptable in order to cover a range of positions Excellent time keeping A willingness to learn and develop, will be expected undergo extensive cross training SIA DS Licence First Aid & X-Ray Trained Must have knowledge of Microsoft Office, Outlook, Word, Excel Great attitude Excellent customer service skills Competent with IT, systems and equipment Excellent written and spoken English