CCTV Control Room Officer

Savills plc; East Midlands; On-site; GBP 28,000 - 34,000; Full time

Job summary

Savills plc is seeking a CCTV Control Room Officer for Derbion in the East Midlands. The role requires maintaining high standards of security, safety and customer service for visitors and clients, acting as the public face of the security team with a can-do attitude.

Working hours are 42 per week in a 4 on 4 off rotation. Salary is £30,752.00 per year. The post involves monitoring CCTV and access control systems, liaising with the Security Manager, and supporting audits and incident reporting.

Qualifications

• Successful track record of delivering security solutions to internal client base.
• Experience in customer focussed environments.
• First aid qualification or willingness to obtain.
• Strong communication skills and professionalism.

Responsibilities

• Be part of a rostered team in a 4 on 4 off pattern.
• Respond promptly to security incidents and events.
• Maintain high standards of personal grooming and adhere to uniform policy.
• Operate CCTV, access control and alarm systems and report incidents.
• Liaise with Security Manager and provide timely feedback on service delivery.
• Assist third party contractors and visitors while adhering to site procedures.
• Support audits and assist with security management tasks as required.
• Manage site records, incident forms and health & safety records.

Skills

Security solutions

Customer focus

First aid training

Communication

Education

SIA Door Supervision licence

CCTV SIA Licence

Security qualification

Job description

Purpose of the Role

The CCTV Control Room Officer works as part of the control room team and undertakes monitoring and delivery in the safety and security of Derbion. The operative will ensure exemplary standards of security, safety and customer service to the client and visitors of the site at all times. This role is the public face of the security team and should act with professionalism at all times, a can do attitude is essential in this highly influential role.

Key Responsibilities

• To be part of a team in a roster pattern.
• Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies
• Ensure a timely response to all security issues and events
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with the Security Manager proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
• Maintain vigilance and highlight / manage unauthorised access by banned persons.
• Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too.
• Being fully conversant with operational functions including access control, CCTV, detection and alarm systems, ensuring effective monitoring and reporting function is maintained.
• Demonstrate a thorough understanding of fire systems, including fire faults, isolations and permits.
• Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
• Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Report any event that may be detrimental to the fulfilment of the provision of security on site to the Security team leader/Security Manager.
• Support the Security Manager with any internal / external audits in line with company polices and procedures.
• To be the first point of contact for security function related queries resolving more complex queries utilising experience and knowledge referring any complaints with regards to security practices, to the security management team or centre management.
• Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
• Undertake any other reasonable duties as required to meet the needs of the business, this may include supporting mall officers during periods of holidays or absence.
• Ensure a timely response to all security issues and events.
• Access control of the centre’s service yards monitoring all deliveries.

Skills, Knowledge and Experience

QUALIFICATIONS AND EXPERIENCE

Essential:

• Successful track record of delivering security solutions to internal client base
• SIA Door Supervision licence
• CCTV SIA Licence
• Experience of working in a customer focussed environment
• First aid qualified or willing to work towards qualification

Desirable:

• Professional or further qualification in Security
• Experience in control room monitoring

COMPETENCIES

• Good verbal and written communication skills.
• Able to articulate clearly and credibly with the client, senior managers and all staff.
• Capability to work unsupervised and take responsibility
• Aptitude to remain calm under pressure
• Smart appearance
• Flexible/can do attitude

Working Hours - 4 on 4 off rotational pattern - 42 hours per week

Salary - £30,752.00

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