Derbion - CCTV Control Room Officer

Derbion; East Midlands; On-site; GBP 12,000 - 18,000; Full time

Job summary

Derbion seeks a CCTV Control Room Officer to join the control room team responsible for security, safety and customer service at the centre. The role handles incidents, liaises with managers and enforces site procedures with a professional, courteous approach.

The role operates on a 42-hour week with a 4 on/4 off rota. You will be the public-facing security contact, maintaining high standards of grooming and service while responding to emergencies and ensuring site safety.

Qualifications

• Clear and concise verbal and written communication with clients, colleagues and visitors.
• Ability to remain calm and effective during incidents and emergencies.
• Flexible, can‑do attitude and professional demeanour at all times.

Responsibilities

• Be part of a rostered control room team within the centre.
• Ensure compliance with internal procedures and external bodies.
• Respond promptly to security issues and events across the site.
• Maintain professional appearance and strict adherence to site uniforms.
• Identify and report incidents with accurate logging and reporting.

Skills

Clear communication

Calm under pressure

Flexible attitude

Professional conduct

Work unsupervised

Education

SIA Door Supervision licence

CCTV SIA Licence

First aid qualification

Job description

Working Hours:

42 hours - 4 on 4 off on a rotational pattern

Description:

The CCTV Control Room Officer working as part of the control room teamand delivery in the safety and security of the centre. The operative will ensure exemplary standards
of security, safety and customer service to the client and visitors of the site at all times. This role is the public
face of the security team and should act with professionalism at all times, a can do attitude is essential in this highly influential role.

Key Responsibilities

• To be part of a team in a roster pattern.
• Ensure compliance with all internal procedures, site processes and external bodies including
  enforcement agencies and auditory bodies
• Ensure a timely response to all security issues and events
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the
  highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform
  requirements.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with the Security Manager proactively reacting to incidents and ensuring colleagues are fully
  briefed and supported at all times.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite
  team and client are kept fully informed at all times.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals
  logging and reporting incidents in line with site / company polices.
• Maintain vigilance and highlight / manage unauthorised access by banned persons.
• Provide assistance to third party contractors / visitors ensuring all site procedures / policies are
  adhered too.
• Being fully conversant with operational functions including access control, CCTV, detection and alarm
  systems, ensuring effective monitoring and reporting function is maintained.
• Demonstrate a thorough understanding of fire systems, including fire faults, isolations and permits.
• Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
• Diligent management and maintenance of site records / reference materials including Health & Safety
  records, Incident Forms and the site occurrence book
• To provide regular liaison and timely feedback to the management team on all aspects of service
  delivery, implementing effective solutions and corrective action to enhance the service.
• Report any event that may be detrimental to the fulfilment of the provision of security on site to the
  Security team leader/Security Manager.
• Support the Security Manager with any internal / external audits in line with company polices and
  procedures.
• To be the first point of contact for security function related queries resolving more complex queries
  utilising experience and knowledge referring any complaints with regards to security practices, to the
  security management team or centre management.
• Make certain that the Continuous Improvement Process is an integral part of service delivery
  increasingly adding value to both the business and our client.
• Undertake any other reasonable duties as required to meet the needs of the business, this may
  include supporting mall officers during periods of holidays or absence.
• Ensure a timely response to all security issues and events.
• Access control of the centre’s service yards monitoring all deliveries.

Experience:

QUALIFICATIONS AND EXPERIENCE

Essential:

• Successful track record of delivering security solutions to internal client base
• SIA Door Supervision licence
• CCTV SIA Licence
• Experience of working in a customer focussed environment
• First aid qualified or willing to work towards qualification

Desirable:

• Professional or further qualification in Security
• Experience in control room monitoring

COMPETENCIES

• Good verbal and written communication skills.
• Able to articulate clearly and credibly with the client, senior managers and all staff.
• Capability to work unsupervised and take responsibility
• Aptitude to remain calm under pressure
• Smart appearance
• Flexible/can do attitude