Security Officer Supervisor

Mitie; Coventry; On-site; GBP 32,000 - 42,000; Full time

Job summary

Mitie Security is hiring a vigilant Security Officer to protect client sites across Coventry. The role covers 60 hours per week over 5 shifts in a 7-day period, with a focus on incident prevention and customer service.

You will work to Assignment Instructions, maintain high standards, and support resident security teams with training, reporting, and data protection compliance. A valid SIA licence and strong English communication are essential.

Qualifications

• Experience in security operations.
• SIA licence.
• Excellent written and spoken English.
• Computer literacy and software familiarity.

Responsibilities

• Oversee day-to-day security operations.
• Be first point of contact for security team and enforce standards.
• Assist in training resident security teams and induct new officers.
• Develop teamwork and maintain high morale.
• Review officer performance and development.
• Assist in security/equipment investigations (theft, etc.).
• Provide client liaison as required.
• Ensure compliance with Assignment Instructions and timekeeping.

Skills

SIA License

Security experience

English proficiency

Computer literacy

Tools

CCTV

Access control systems

Job description

60 hours a week, 5 shifts over the 7 days

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

• To be responsible for the day-to-day operation of Security.
• Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.
• Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.
• Develop teamwork within the workforce, ensuring high morale through effective motivational methods.
• Assist in review of Security Officers performance and development.
• To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.
• Provide customer / client liaison as and when required.
• Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.
• Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.
• Ensuring security records and logs are being kept up to date.
• Ensure the security team are compliant with all relevant legislation on data protection.

What we are looking for

• Previous Security Experience
• SIA License
• Good literacy and communication skills and have excellent verbal and written English.
• Be computer and software literate.
• Reliability, self- motivation and ability to use own initiative and work without supervision.
• The ability to solve problems, make decisions and prioritise.
• The ability to transfer self-motivation to staff.
• The ability, tact and diplomacy to deal with people at all levels.
• Self-confidence and an interest in self-development.
• An interest in the continuous improvement of the Company's performance.
• The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.