Deputy Support Manager

Thera Trust; West Midlands; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Ongoing training and development

Career progression

Employee Assistance Programme

Job summary

Thera Trust is seeking a Deputy Support Manager to assist the Support Manager in delivering person-centered care across community services in Herefordshire. You will lead frontline teams, support recruitment, and ensure regulatory and contractual standards are met to help people live great lives.

As a compassionate leader, you will coordinate safe, effective support, monitor service quality, and build strong relationships with families and professionals while contributing to ongoing development

Qualifications

• Experience in health and social care settings, with supervisory or lead responsibilities.
• Evidence of person-centred support and safeguarding practices.
• Strong communication and organisational abilities; IT literacy and care records handling.

Responsibilities

• Oversee day-to-day management of community-based support.
• Lead and supervise staff to deliver high-quality care and support.
• Assist with recruitment, induction, and performance management.
• Ensure care plans are implemented and reviewed regularly.
• Promote independence, dignity, and inclusion for people supported.

Skills

Leadership

Communication

Organisational skills

Team supervision

Safeguarding

Education

NVQ/QCF Level 3 in Health and Social Care

Level 4 or 5 Leadership/Management (desirable)

Full UK driving licence

Tools

Care records systems

Job description

About the job

Job Title: Deputy Support Manager (Community)

Location: Herefordshire

Contract: Full Time

Hours: 39 hours per week

Salary: £31,825.42

Annual Leave entitlement: 33 days inclusive of bank holidays

Ref: 092393

Additional Information:

• Full UK Driving Licence and access to own car

Great Lives / Leading the Future / Together

At Aspire Living, our Vision is for an inclusive society where people with learning disabilities are empowered to lead and live great lives. We also believe people with a learning disability should be leaders in society.

We are looking for a Deputy Support Manager to assist the Support Manager in leading teams, to deliver person first support that enables people to live great lives whilst ensuring we meet regulatory, contractual, and organisational requirements.

We are looking for a passionate and motivated Deputy Support Manager to join our dedicated Community Support Team in Herefordshire. This is an exciting opportunity for an experienced deputy manager to broaden their experience or a team leader looking for the next step in their career. You will be leading high-quality, person-centred services that empower people to live independently and access their local community.

As Deputy Support Manager, you will work closely with the Support Manager to ensure the delivery of safe, effective, and compassionate support services. You will provide leadership to frontline teams, promote positive outcomes for the people we support, and help maintain compliance with regulatory and organisational standards. You will be a compassionate and confident leader with a genuine passion for supporting people to achieve their goals and aspirations.

Key Responsibilities

• Support the day-to-day management of community-based support.
• Lead, motivate and supervise support staff to deliver excellent care and support.
• Assist with recruitment, induction, training, and performance management.
• Ensure support plans are implemented effectively and reviewed regularly.
• Promote independence, choice, dignity, and inclusion for the people we support.
• Monitor service quality, compliance, and safeguarding practices.
• Assist with rota management, maintaining staffing levels, and resource planning.
• Build positive relationships with families, professionals, and community partners.
• Participate in the on-call rota as required.

Essential Requirements

• Experience working within health and social care, supported living, or community-based services.
• Previous experience supervising or leading a remote or community-based team.
• Strong understanding of person-centred / first support and safeguarding practices.
• Excellent communication and organisational skills.
• Ability to build positive relationships with people we support, families, and professionals.
• Competent IT skills and experience with care records and reporting systems.
• Full UK driving licence and access to a vehicle
• NVQ/QCF Level 3 in Health and Social Care (or equivalent).

Desirable

• Level 4 or 5 qualification in Leadership and Management, or willingness to work towards one.
• Knowledge of CQC regulations and quality standards.

What We Offer

• Competitive salary
• Generous annual leave entitlement
• Ongoing training and development opportunities
• Career progression and leadership development
• Employee Assistance Programme
• Pension scheme
• Recognition and reward initiatives
• A supportive and inclusive working environment

Thera is an equal opportunities employer that promotes diversity within our workforce and welcomes applications from all sections of the community, regardless of sexual orientation, race, age, gender, disability, religion or belief.

This role is exempt from the Rehabilitation of Offenders act 1974. For this role, you must declare any convictions or cautions that you have received, including those that would otherwise be spent. All posts are subject to DBS checks.

We reserve the right to close this advert early if we interview and offer the right