Assistant Store Manager — Sales Leader & Customer Experience

Tapi Carpets & Floors Limited; Farnborough; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Colleague discount

Salary sacrifice pension

Perks platform

Employee Assistance Programme

Birthday day off

Cycle to work scheme

Enhanced family leave

Life Assurance

Job summary

Tapi Carpets & Floors Limited is seeking a motivated individual to support the Store Manager and lead a store team in delivering exceptional service. You will engage customers, drive sales, and uphold Tapi standards across store operations.

You will train colleagues, manage promotions, and ensure the store looks its best while maintaining high standards of customer care. Join a fast-growing flooring retailer with a supportive team.

Qualifications

• Candidates are confident in their ability and see 100% of target as the minimum.
• Strong customer service mindset with enthusiasm and energy.
• Ability to motivate and lead a team to achieve sales targets.

Responsibilities

• Work with the store team to wow customers at every turn.
• Deputise for the Store Manager across all store operations.
• Assist in managing sales targets and team motivation.
• Train the team to deliver the Tapi difference.
• Induct new Tapi colleagues and drive personal sales targets.
• Deliver outstanding service and exceed customer expectations.
• Support store appearance and respond to promotional changes.
• Handle customer complaints professionally.
• Input customer order details accurately in Tapi systems.

Skills

People skills

Sales driven

Customer service

Leadership

Store systems

Tools

Store systems

Job description

Tapi Carpets & Floors Limited is seeking a motivated individual to support the Store Manager and lead a store team in delivering exceptional service. You will engage customers, drive sales, and uphold Tapi standards across store operations.

You will train colleagues, manage promotions, and ensure the store looks its best while maintaining high standards of customer care. Join a fast-growing flooring retailer with a supportive team.