Deputy Store Manager: Lead Team, Elevate Customer Experience

ProCook; Birmingham; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Salary £31k–£33k per year

Bonus based on sales targets

Generous colleague discount - 40% + 5%

Volunteer days

Onboarding & training

Job summary

ProCook is seeking a Deputy Store Manager for our Birmingham Bullring store. You will support the Store Manager in building a high-performing team from day one, shaping a strong store culture and delivering an exceptional customer experience while driving commercial results.

You’ll lead on the shop floor, coach the team, cover the Store Manager’s absence, and ensure smooth operations across sales, stock, service and standards.

Qualifications

• Minimum 2+ years’ experience in a supervisory or deputy management role.
• Experience in retail or hospitality is mandatory.
• Strong leadership and people support skills.
• Commercial awareness and confidence using sales data.
• Excellent communication, organisation, and problem-solving skills.
• Strong operational understanding and attention to detail.

Responsibilities

• Support the Store Manager in leading, coaching, and inspiring the team to deliver outstanding customer experiences.
• Drive sales and performance through strong commercial awareness and KPI focus.
• Take ownership of daily floor leadership and operational excellence.
• Oversee stock, merchandising, compliance, and store standards.
• Support team development, engagement, and wellbeing through coaching and 1-to-1s.
• Use performance data to help improve results and decision-making.
• Step up to lead the store in the Store Manager’s absence.

Skills

Leadership

Retail/hospitality experience

Communication

Organization

Sales data awareness

Operational excellence

Job description

ProCook is seeking a Deputy Store Manager for our Birmingham Bullring store. You will support the Store Manager in building a high-performing team from day one, shaping a strong store culture and delivering an exceptional customer experience while driving commercial results.

You’ll lead on the shop floor, coach the team, cover the Store Manager’s absence, and ensure smooth operations across sales, stock, service and standards.