Deputy Store Manager — Lead, Service & Growth

Harvey & Thompson; Woking; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Holiday allowance

Private healthcare

Cycle to work

Season ticket loans

Discounts for jewellery & watches

Employee perks portal

Staff discounts

Job summary

Harvey & Thompson is seeking a Deputy Store Manager in the United Kingdom to lead a motivated team and deliver exceptional service to customers. You will help run the store, meet financial goals, and ensure compliance with company standards while fostering an inclusive environment.

No pawnbroking experience required due to a comprehensive training programme. The role offers full flexibility across Monday to Sunday, with opportunities to earn discretionary bonuses up to £2,400 per year based on

Qualifications

• Experience in supervisory or management role in financial services or customer-facing role.
• Excellent verbal and written communication skills.
• A strong desire to lead, support, and develop others.
• Customer-first mindset with a proactive attitude.

Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service.
• Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care.
• Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation.
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
• Drive performance and support the team in achieving key financial targets.
• Collaborate with the wider area team, sharing insights and best practices to support overall business success.
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.

Skills

Leadership

Communication

Customer service

Team development

Multilingual (bonus)

Job description

Harvey & Thompson is seeking a Deputy Store Manager in the United Kingdom to lead a motivated team and deliver exceptional service to customers. You will help run the store, meet financial goals, and ensure compliance with company standards while fostering an inclusive environment.

No pawnbroking experience required due to a comprehensive training programme. The role offers full flexibility across Monday to Sunday, with opportunities to earn discretionary bonuses up to £2,400 per year based on