Deputy Store Manager: Lead & Elevate Pet Care Team

Pets at Home; East Hagbourne; Vor Ort; GBP 27.000 - 36.000; Vollzeit

Benefits dieser Stelle

Colleague discounts

Zusammenfassung

Pets at Home in Didcot is seeking a Deputy Manager to lead the team at our Didcot Pet Care Centre. You will work with the Store Manager, sharing responsibility for performance, team development, and customer engagement.

The role requires leading by example and delivering a welcoming, knowledgeable environment for pets and people. On offer is the chance to guide daily operations, drive engagement, and coach colleagues to deliver outstanding service.

Qualifikationen

• Experience of running a team in a busy retail, hospitality or customer-focused environment as a manager/supervisor.
• Worked with KPI's and driven team performance.
• Passion for people, coaching, developing, and motivating those around you to do their best.
• Love for delivering great results and an eye for operational excellence.
• Strong communication and organisational skills; stay calm on busy days.
• Flexibility to work a 7-day rota including weekends and bank holidays.

Aufgaben

• Lead from the front, set the tone, inspire your team, and drive performance.
• Manage store operations including stock control, merchandising, compliance and excellence.
• Create a culture of fun, inclusivity and collaboration for all customers and colleagues.
• Deliver a best-in-class customer experience with tailored advice and care for every visitor and their pets.
• Live and breathe Pets at Home values to help become the Best Pet Care Business in the World.

Kenntnisse

Team leadership

KPI tracking

Customer service

Communication

Operational excellence

Jobbeschreibung

Pets at Home in Didcot is seeking a Deputy Manager to lead the team at our Didcot Pet Care Centre. You will work with the Store Manager, sharing responsibility for performance, team development, and customer engagement.

The role requires leading by example and delivering a welcoming, knowledgeable environment for pets and people. On offer is the chance to guide daily operations, drive engagement, and coach colleagues to deliver outstanding service.