Deputy Store Manager – Pet Care Leader

Pets at Home; Reading; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Annual bonus opportunities

28 days paid leave, rising to 33 after 2 years

Birthday off

Life assurance worth 4x annual salary

4% company pension contribution

Colleague discounts

Job summary

Pets at Home in Reading is looking for a Deputy Manager to oversee daily store operations and lead the team in providing exceptional service to customers and their pets. In this role, you will be responsible for motivating your team and driving sales performance.

The ideal candidate will have management experience in retail, excellent communication skills, and a passion for delivering results. A comprehensive benefits package, including annual bonuses and generous leave, is offered.

Qualifications

• At least 1 year of management experience in a retail environment.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Commitment to 6 months of training covering customer service, health and safety, and pet care.

Responsibilities

• Oversee the store’s day‑to‑day operations.
• Inspire and lead team to create a customer-focused environment.
• Drive sales performance and achieve key KPIs.
• Act as Duty Manager when the Store Manager is unavailable.
• Contribute to the store’s overall success.

Skills

Management experience

Customer service

Communication skills

Leadership skills

Job description

Pets at Home in Reading is looking for a Deputy Manager to oversee daily store operations and lead the team in providing exceptional service to customers and their pets. In this role, you will be responsible for motivating your team and driving sales performance.

The ideal candidate will have management experience in retail, excellent communication skills, and a passion for delivering results. A comprehensive benefits package, including annual bonuses and generous leave, is offered.