Deputy Store Manager

Pets at Home; East Hagbourne; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Colleague discounts

Job summary

Pets at Home in Didcot is seeking a Deputy Manager to lead the team at our Didcot Pet Care Centre. You will work with the Store Manager, sharing responsibility for performance, team development, and customer engagement.

The role requires leading by example and delivering a welcoming, knowledgeable environment for pets and people. On offer is the chance to guide daily operations, drive engagement, and coach colleagues to deliver outstanding service.

Qualifications

• Experience of running a team in a busy retail, hospitality or customer-focused environment as a manager/supervisor.
• Worked with KPI's and driven team performance.
• Passion for people, coaching, developing, and motivating those around you to do their best.
• Love for delivering great results and an eye for operational excellence.
• Strong communication and organisational skills; stay calm on busy days.
• Flexibility to work a 7-day rota including weekends and bank holidays.

Responsibilities

• Lead from the front, set the tone, inspire your team, and drive performance.
• Manage store operations including stock control, merchandising, compliance and excellence.
• Create a culture of fun, inclusivity and collaboration for all customers and colleagues.
• Deliver a best-in-class customer experience with tailored advice and care for every visitor and their pets.
• Live and breathe Pets at Home values to help become the Best Pet Care Business in the World.

Skills

Team leadership

KPI tracking

Customer service

Communication

Operational excellence

Job description

Join Our Team as Deputy Manager - Didcot - 39 Hours

Who are we?

We're more than just a pet store, we're a one-stop destination for everything pets need and pet lovers love. From toys and treats to groom rooms and veterinary care, our community-focused Pet Care Centres bring together passionate teams and devoted customers across the UK. We believe in creating a welcoming, supportive space where pets are family, and where our people thrive.

What's the role?

We're looking for a passionate and proactive Deputy Manager to join the leadership team at our Didcot Pet Care Centre. This role is about more than just supporting day-to-day operations it's about leading by example, inspiring your team, and delivering an exceptional experience for both pets and their people.

As Deputy Manager, you'll work closely with the Store Manager and take shared responsibility for the pet care centre's performance, team development, and customer engagement. You'll step up to lead when the Store Manager is away and play a key part in shaping a welcoming, knowledgeable, and pet-loving environment. No two days will be the same and that's just how we like it!

What you'll be doing:

Leading from the front setting the tone, inspiring your team, and driving performance every step of the way.
Managing store operations, from stock control and merchandising to operational excellence and compliance.
Creating a culture of fun, inclusivity, and collaboration where everyone feels welcome and supported.
Delivering a best-in-class customer experience, tailored advice, expert support, and genuine care for every visitor .....and their pets!
Living and breathing our values to help us become the Best Pet Care Business in the World.

What's in it for you?

From day one, you'll receive industry-leading training and continuous support to help you grow your skills in pet care, customer service, and team leadership. Alongside generous colleague discounts and career development opportunities, you'll have the chance to make a real difference for pets, pet parents, and your local community.

Who are we looking for?

You don't need to know everything about pets .... yet, we'll teach you that. But you do need to bring:

• Have experience of running a team in a busy retail, hospitality or customer-focused environment as a manager / supervisor
• Worked with KPI's and driven team performance
• A passion for people, coaching, developing, and motivating those around you to do their best.
• A love for delivering great results and an eye for operational excellence.
• Strong communication and organisational skills, you keep calm, even on the busiest days.
• Flexibility to work a 7-day rota including weekends and bank holidays.

Whether you're a seasoned retail leader or ready to take that next step in your career, if you care about people, pets, and creating brilliant experiences, we'd love to meet you!

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you