Deputy Store Manager - Accessorize - Stansted Airport

Monsoon; Bentfield; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Uniform allowance

Staff discount

Birthday day off

Job summary

Monsoon Accessorize in the United Kingdom is seeking a Deputy Store Manager to help drive store performance and lead by example in delivering outstanding customer service. You will work with the Store Manager to develop a skilled team, act as a brand ambassador, and support brand standards across the business.

You will also identify development needs, contribute to succession planning, manage staff motivation and knowledge, and coordinate store operations and merchandising.

Qualifications

• Experience leading a team in a retail environment.
• Proven ability to deliver exceptional customer service.
• Strong decision-making with a sense of ownership.

Responsibilities

• Support the Store Manager in developing the team and delivering great customer service.
• Help identify development needs and succession planning for the store and wider business.
• Manage the store team to stay motivated, knowledgeable, and exceed expectations.
• Assist with operational administration and timely communications.
• Provide support to other local branches when required.
• Ensure Visual Merchandising and window guidelines are implemented commercially.

Skills

Team leadership

Customer service excellence

Decision making

Ownership mindset

Planning & organisational skills

Job description

In this role you will:

• Drive the performance of the store by supporting your Store Manager with the development of your team – leading by example on great customer service, product knowledge and being a brand ambassador.
• Support your Store Manager to identify strengths and development needs of your team to create a live succession plan for the store and the wider business.
• Manage the store team ensuring they are motivated, knowledgeable, and exceeding expectations
• Support the Store Manager in operational administration and ensure communication is completed on time.
• Provide support to other local branches as and when required.
• Ensure Visual Merchandising/window guidelines are communicated and implemented commercially for your store.
• Be flexible to be able to work variable days and hours across the week.

What we are looking for in our Deputy Store Managers

• Experience of managing a team
• An individual who demonstrates, passion, drive, resilience, and a can-do approach
• Decision making ability and a sense of ownership to take responsibility
• Has a proven examples of delivering excellence in customer service both personally and through their team
• Confident to take ownership with a sense of responsibility.
• Communicates openly and effectively
• Demonstrates planning and organisational skills.

Joining us your benefits would include

• A competitive salary
• Exciting bonus scheme
• We offer a Staff Uniform Allowance to our teams in store so they can have fun wearing our clothes and accessories
• A generous staff discount across Accessorize, Monsoon and Monsoon Childrenswear which can be used in our stores and online
• An additional day’s holiday to celebrate your birthday

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.