Deputy Store Manager

B&M Retail; Langley; Presencial; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus opportunity

33 days holiday

10% discount at B&M and Heron Foods

Descripción de la vacante

B&M Stratford is seeking a hands-on Deputy Store Manager to lead operations, coach colleagues and drive sales. You’ll work closely with the Store Manager to maintain high standards and deliver a great shopping experience, while developing the team for future Store Manager roles.

With a fast-paced retail environment and a focus on customer service, you’ll lead shifts, support stock control and health & safety processes, and help create a positive, store-wide culture that delivers results.

Formación

• Experience leading teams in fast-paced retail environments.
• Ability to coach and develop colleagues for performance.
• Strong customer service focus with an eye for operational standards.

Responsabilidades

• Support the Store Manager in day-to-day store operations.
• Lead shifts on the shop floor and model customer-focused service.
• Maintain stock availability, merchandising, and store presentation.
• Coach and develop colleagues to perform at their best.

Conocimientos

Leadership

Coaching

Customer service

Operational excellence

Team engagement

Descripción del empleo

Ready to take the next step in your retail leadership career and play a key role in the success of a busy store?

We're looking for an ambitious and hands-on Deputy Store Manager to support the leadership of our Stratford store. This is a fantastic opportunity for an experienced retail supervisor, team manager or deputy manager who thrives in a fast-paced environment, enjoys developing colleagues and is ready to build the skills needed to become a future Store Manager.

At B&M, no two days are the same. Working closely with the Store Manager, you'll help drive sales performance, maintain exceptional store standards and ensure customers receive a great shopping experience every time they visit. From leading shifts and coaching colleagues to making commercial decisions and supporting store operations, you'll play a vital role in delivering results.

With over 800 stores across the UK and ambitious expansion plans, there's never been a better time to join a growing business that's investing in its people, supporting career development and creating exciting opportunities for growth.

What You'll Be Doing

• Supporting the Store Manager in the day-to-day running of the store.
• Leading by example on the shop floor and creating a positive, customer-focused culture.
• Maintaining high standards of availability, merchandising and store presentation.
• Coaching, motivating and developing colleagues to help them perform at their best.
• Taking responsibility for the store in the Store Manager's absence.
• Supporting stock management, compliance and health & safety processes.

What We're Looking For

We're keen to hear from leaders who can:

• Lead from the front, setting the standard for customer service, operational excellence and colleague engagement.
• Focus on what matters most, making decisions quickly and adapting to changing business needs.
• Develop and coach colleagues to build confidence, capability and performance.
• Take ownership of their area, using sound judgement and commercial awareness to deliver results.
• Lead by example, maintaining high standards and encouraging others to do the same.

You'll Also Bring

• Experience in a fast-paced retail environment.
• Previous supervisory, team leader, department manager or deputy manager experience.
• A passion for delivering excellent customer service and operational standards.
• Experience coaching and developing colleagues.
• Confidence managing store processes, compliance and stock control.
• Flexibility to work weekends and bank holidays.
• FMCG or big-box retail experience is desirable but not essential.

Why Join B&M?

• Competitive salary plus bonus opportunity
• Up to 33 days' holiday
• 10% discount at B&M and Heron Foods
• Extensive training and development opportunities
• Clear progression pathways towards Store Management
• Exclusive retail and hospitality discounts
• Wellbeing support through our Employee Assistance Programme

If you're a motivated retail leader who enjoys being hands-on, developing people and delivering great results, we'd love to hear from you.

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.