Deputy Station Manager

Gloucester Services; Gloucester; On-site; GBP 42,000 - 62,000; Full time

Job summary

Gloucester Services is seeking a hands-on Catering Operations Lead to head the main kitchen and café. You will model warmth, graft and courage, coaching Service Leaders to deliver brilliant customer service, high food quality and daily standards in a dynamic environment.

You'll drive compliance with Health & Safety, COSHH and food hygiene, manage rotas with the Station Manager, control costs and margins, and ensure accurate stock and wastage management while delivering memorable moments for

Responsibilities

• Lead and coach Service Leaders to deliver brilliant customer service, food quality, daily standards and availability
• Maintain a clean, tidy and safe environment with compliance in Health & Safety, Food Hygiene; COSHH controls
• Identify root causes and drive continuous improvement to minimise trade disruption
• Support stock controller to maintain adequate stock levels and manage wastage
• Ensure accurate cash-handling procedures and manage shortages appropriately
• Work with Station Manager to drive sales growth while controlling costs and margins
• Assist with rota planning, recruitment, absence and holiday management, reporting issues to Operations Manager
• Deliver learning journeys and training to staff, ensuring timely completion and recording

Job description

You will be responsible for leading a smooth and efficient catering operation that covers our main kitchen and café. Passionate about our cause you will know our food and business inside out and deliver operational goals, excellent standards and behaviours in line with our values to ensure we attain the highest levels of service and memorable moments for our customers.

Your responsibilities will be as follows:

Through coaching and presence in the department you will work through the Service Leaders to ensure your team are consistently delivering brilliant customer service, food quality, day to day standards and availability

Lead your team to maintain a clean, tidy and safe environment. You are responsible to ensure accurate and completion of all statutory and company paperwork including compliance in Health & Safety, Food Hygiene; COSHH controls taking corrective action where necessary

Identify the root cause of issues promptly ensuring you work to continuously improve, and impress, you will work with appropriate parties to address matters and escalation when needed to ensure minimal interference with trade and customer experience

Support the stock controller to ensure adequate stock levels and assist with stock taking and wastage levels

Share your expertise to ensure your team develop excellence in cash-handling, you are responsible for following correct procedures and taking appropriate actions if shortages are identified

Work with the Station Manager to drive sales growth without compromising quality or margins. Know your numbers and consider all catering-related costs in line with Company targets

Assist the Station Manager with rota planning including scheduling, recruitment, absence and holiday management to meet customer needs, as well as reporting any issues on hours or budgets to the Operations Manager.

Support the Service Leaders with delivery of the learning journey and any training, including new products or processes and engagement reviews. Ensure all are completed, and recorded in a timely manner

Passionate about great service and our unique business, the successful candidate will display our values of warmth, graft and courage to bring to life our story for their colleagues and customersA hands on approach to coaching your team to deliver the very best for our customersKnowledge of food safety and health and safety legislationA warm and friendly manner and be someone who goes above and beyond for both customers and colleagues alikeA passion for our food, local suppliers and our landscapeBe excited by working in a dynamic and at times demanding environmentExceptionally high standards for customer service, food quality and cleanliness and standards