Deputy Manager

WSH Group; City Of London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

28 Days holiday including bank/hols

Birthday leave

Volunteer days

Maternity leave (enhanced)

Carer leave

Free meals on shift

Training and development

Apprenticeships opportunities

Pension and life insurance

Discounts via HAPI app

Wellbeing hub

Employee assistance programme

Cycle to work

Job summary

BaxterStorey is recruiting a hands-on Deputy Manager to support the General Manager at London Metropolitan University, catering operation. You will oversee two cafés, hospitality and vending services, drive service standards, and ensure health and food safety compliance.

You’ll lead a team in a fast-paced environment, develop staff, manage budgets, and build strong client relationships while delivering exceptional customer experiences.

Qualifications

• Experience in a similar operation.
• Currently a Deputy General Manager looking for progression or a General Manager interested in something more challenging.
• Have a contagious passion for food and customer service.
• You draw satisfaction from managing, training, and supporting a team.
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance.
• Excellent delegation and influencing skills.
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure.
• Meticulous organisational abilities; high attention to detail.
• Concise and effective verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Excellent strategic thinking and critical reasoning skills.
• Works according to the BaxterStorey core values.

Responsibilities

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Skills

Leadership

Team management

Budgeting & financial awareness

Food safety knowledge

Customer service excellence

Communication skills

Job description

Company Description

Title: Deputy Manager

Location: London Met University, Holloway Road

We're looking for a motivated and hands on Deputy Manager to support the General Manager with the day-to-day running of our catering operation at London Metropolitan University. The role covers two retail cafés, hospitality and vending services, with one café providing a hot food offer. You'll help manage daily operations, support the team, maintain excellent customer service and ensure high standards of health & safety and food safety compliance. You'll also take responsibility for the site when the General Manager is off-site, making this an ideal opportunity for an experienced hospitality supervisor or assistant manager looking to take the next step in their career.

We're looking for someone who is:

• Passionate about food, hospitality and customer service
• Confident leading and motivating a team
• Organised and comfortable in a fast-paced environment
• Knowledgeable about food safety and health & safety
• Hands-on and happy to get involved wherever needed
• Ready to step up and take ownership of the operation when required

Salary: Up to £40,000 plus the below BaxterStorey benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

Job Description

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Qualifications

• Experience in a similar operation
• Currently a Deputy General Manager looking for progression or a General Manager interested in something more challenging.
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Join us and bring your unique perspective to our team.

Videos To Watch

https://youtu.be/kSOvrmDYed0