Deputy Shop Manager

The Methodist Church in Britain; Midsomer Norton; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Discretionary annual bonus

23 days annual leave + bank holidays

Buy/sell up to 5 days’ holiday each ye

Training and development from day one

Pension with life assurance

Colleague discount across 30 stores

55p per mile for work travel

Mindful Employer Plus Charter

Job summary

Our Clothes Store, a charity shop run by Dorothy House Hospice Care, seeks a Deputy Shop Manager to support the Shop Manager in daily running, training volunteers and deputising as needed. Part-time role: 15 hours over two days with alternate weekends.

You will sort, price and present donated stock, create a welcoming environment for customers and donors, and help recruit and onboard new volunteers. No prior retail or charity experience required.

Qualifications

• Good maths and English.
• Excellent teamwork and people skills.
• Good prioritisation and organisational skills.
• Positive, energetic and customer-focused approach.

Responsibilities

• Support the Shop Manager in the day-to-day running of the shop.
• Create a welcoming environment for customers and donors.
• Act as customer champion, using initiative to improve the retail experience.
• Maintain high standards across the shop floor and backstage areas.
• Support, motivate and engage the volunteer team.
• Train volunteers in preparing goods, customer service, cleanliness and presentation.
• Sort, price and present donated stock.
• Deputise for the Shop Manager when required, keeping the shop safe to operate.
• Support the recruitment and onboarding of new volunteers.

Skills

maths

English

Teamwork

Organisational skills

Customer-focused

Job description

Deputy Shop Manager at Our Clothes Store, a charity retail shop run by Dorothy House Hospice Care, working 15 hours over two days a week with alternate weekends. The post supports the Shop Manager in running the shop and backstage areas, supporting and training volunteers, sorting and pricing donated stock, and deputising when needed. The work is physically demanding, with regular lifting and long periods standing, though manual handling training is provided. No retail or charity experience is required.

What the job involves

• Support the Shop Manager in the day-to-day running of the shop
• Create a welcoming environment for customers and donors
• Act as customer champion, using initiative to improve the retail experience
• Maintain high standards across the shop floor and backstage areas
• Support, motivate and engage the volunteer team
• Train volunteers in preparing goods, customer service, cleanliness and presentation
• Sort, price and present donated stock
• Deputise for the Shop Manager when required, keeping the shop safe to operate
• Support the recruitment and onboarding of new volunteers

Skills & knowledge

• Good standard of maths and English
• Excellent teamwork and people skills
• Good prioritisation and organisational skills
• Positive, energetic and customer-focused approach

Nice to have

• Experience working in a retail or charity shop
• Previous leadership or supervisory experience
• Full UK driving licence with access to a vehicle

What’s offered

• Discretionary annual bonus for retail staff
• 23 days annual leave plus bank holidays, increasing with service
• Option to buy or sell up to 5 days' holiday each year
• Training and development from day one
• Pension with life assurance
• Colleague discount across 30 retail stores
• 55p per mile for work travel
• Mindful Employer Plus Charter, with access to confidential support