Deputy Shop Manager

Dorothy House; Bath; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Discretionary Bonus scheme

23 days annual leave plus bank hols

Pension with Life Assurance

Colleague discount across 30 stores

Mileage allowance 55p per mile

Mindful Employer Plus Charter

Job summary

Dorothy House is seeking a Deputy Shop Manager for our Trowbridge shop. This part‑time role (7.5 hours) supports the Shop Manager to run a busy charity shop, creating a welcoming experience for customers and donors while guiding volunteers.

No retail or charity experience is required — just a passion for people, a positive attitude and a willingness to learn and step up when needed. Benefits include a discretionary bonus, generous leave and pension options.

Qualifications

• Essential requirements: Good standard of Maths and English.
• An excellent team player with a passion for people skills.
• Prioritisation and organisational skills.
• Positive, energetic and customer focused approach.

Responsibilities

• Support the Shop Manager in day-to-day running of the shop and create a warm, welcoming environment for customers and donors.
• Act as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience.
• Help deliver high standards across shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience.
• Support, motivate and engage our volunteer team, helping them to feel confident, valued and well supported.
• Assist with training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation.
• Assist with sorting, pricing and presentation of donated stock to create an appealing shopping environment.
• Deputising for the Shop Manager when required, ensuring smooth and safe operation of the shop.
• Support the recruitment and onboarding of new volunteers.

Skills

Customer service

Leadership

Team player

Prioritisation

Organisational skills

Education

Maths & English

Job description

- Please note that this is an internal position only, and is only available to current Dorothy House staff members -

DEPUTY SHOP MANAGER | £12.71 per hour + annual bonus scheme

Part Time: 7.5 hours
Location: Trowbridge - The Shires

WHY THIS ROLE?

Looking for a role with purpose and the chance to build your confidence in a leadership position? Our charity retail shops play a vital role in funding compassionate, specialist care for people with life-limiting illnesses and their families. Every sale directly helps us provide comfort, dignity, and support when it's needed most.

As a Deputy Shop Manager at Dorothy House Hospice Care, you'll work closely with the Shop Manager to support the day-to-day running of a busy charity shop. You'll help create a welcoming and engaging experience for customers, donors and volunteers, while playing an important part in supporting your local community.

We'll provide all the tools, training and ongoing support you need to succeed. No retail or charity experience is required - just a passion for people, a positive attitude and a willingness to learn and step up when needed.

ABOUT THE BENEFITS

The Dorothy House Retail team is an incredible place to work, some of our benefits include:

• Discretionary Bonus scheme - a yearly bonus for our retail staff
• 23 days annual leave plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
• Excellent training and development program from day one, to support and grow you through your career!
• Pension with Life Assurance.
• Colleague discount across our 30 retail stores.
• 55p per mile for work travel.
• Mindful Employer Plus Charter - offering access to impartial, confidential support

WHAT WILL THE ROLE INVOLVE?

• Supporting the Shop Manager in the day-to-day running of the shop and creating a warm, welcoming environment for customers and donors
• Acting as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience
• Helping to deliver high standards across both the shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience
• Supporting, motivating and engaging our volunteer team, helping them to feel confident, valued and well supported
• Assisting with the training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation
• Assisting with the sorting, pricing and presentation of donated stock to create an appealing shopping environment
• Deputising for the Shop Manager when required, ensuring the smooth and safe operation of the shop
• Supporting the recruitment and onboarding of new volunteers

ABOUT YOU

Please Note that only existing Dorothy House employees are eligible to apply for this role.

This role is physically demanding and involves lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.

Essential requirements:

• Good standard of Maths and English
• An excellent team player with a passion for people skills
• Prioritisation and organisational skills
• Has a positive, energetic and customer focused approach

Desirable requirements:

• Experience working in Retail or Charity Shop
• Previous leadership or supervisory experience
• Full UK driving licence with access to a vehicle