Deputy Shop Manager – Charity Retail Lead (Part-Time)

Dorothy House; Bath; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Discretionary Bonus scheme

23 days annual leave plus bank hols

Pension with Life Assurance

Colleague discount across 30 stores

Mileage allowance 55p per mile

Mindful Employer Plus Charter

Job summary

Dorothy House is seeking a Deputy Shop Manager for our Trowbridge shop. This part‑time role (7.5 hours) supports the Shop Manager to run a busy charity shop, creating a welcoming experience for customers and donors while guiding volunteers.

No retail or charity experience is required — just a passion for people, a positive attitude and a willingness to learn and step up when needed. Benefits include a discretionary bonus, generous leave and pension options.

Qualifications

• Essential requirements: Good standard of Maths and English.
• An excellent team player with a passion for people skills.
• Prioritisation and organisational skills.
• Positive, energetic and customer focused approach.

Responsibilities

• Support the Shop Manager in day-to-day running of the shop and create a warm, welcoming environment for customers and donors.
• Act as a customer champion, using initiative and continuous improvement to deliver the best possible retail experience.
• Help deliver high standards across shop floor and backstage areas, supporting volunteers to ensure every shopper has a positive experience.
• Support, motivate and engage our volunteer team, helping them to feel confident, valued and well supported.
• Assist with training of volunteers, ensuring they are equipped to prepare goods for sale, provide excellent customer service, and uphold high standards of cleanliness and presentation.
• Assist with sorting, pricing and presentation of donated stock to create an appealing shopping environment.
• Deputising for the Shop Manager when required, ensuring smooth and safe operation of the shop.
• Support the recruitment and onboarding of new volunteers.

Skills

Customer service

Leadership

Team player

Prioritisation

Organisational skills

Education

Maths & English

Job description

Dorothy House is seeking a Deputy Shop Manager for our Trowbridge shop. This part‑time role (7.5 hours) supports the Shop Manager to run a busy charity shop, creating a welcoming experience for customers and donors while guiding volunteers.

No retail or charity experience is required — just a passion for people, a positive attitude and a willingness to learn and step up when needed. Benefits include a discretionary bonus, generous leave and pension options.