Deputy Service Manager for Theo

Seco Support; Swindon; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Seco Support is seeking a Deputy Manager to lead shifts and guide a dedicated team in Swindon, ensuring Theo receives consistent, safe, and person-centred support. You will promote PBS strategies, coach staff, and maintain clear records while safeguarding wellbeing.

The role requires 2+ years’ experience in Health and Social Care supporting people with complex needs, including those with learning disabilities, autism or behaviours of concern.

Qualifications

• 2+ years’ experience in Health and Social Care supporting people with complex needs.
• Experience supporting people with learning disabilities, autism and/or behaviours of concern.
• Ability to ensure PBS strategies are followed consistently across the team.

Responsibilities

• Leading shifts, particularly at weekends.
• Supporting and guiding the team during shifts.
• Ensuring Theo’s support plan and PBS strategies are followed consistently.
• Helping colleagues understand and confidently implement PBS approaches.
• Promoting consistency across the team.
• Supporting staff to manage situations calmly and safely.
• Communicating effectively with the management team.
• Ensuring records and daily documentation are completed accurately.
• Raising concerns appropriately and taking action when required.
• Supporting the management team with the smooth running of the service.
• Helping to maintain a positive, respectful and supportive team culture.
• Ensuring Theo’s choices, dignity, independence and wellbeing remain at the centre of everything we do.

Skills

Team leadership

Calm under pressure

Communication

PBS knowledge

Person-centred

Coaching

Decision making

Relationship building

Job description

What will you be responsible for?

As Deputy Manager, you will work closely with the Deputy Service Manager and wider team to ensure Theo receives consistent, safe and person-centred support.

Your responsibilities will include:

• Leading shifts, particularly at weekends
• Supporting and guiding the team during shifts
• Ensuring Theo’s support plan and PBS strategies are followed consistently
• Helping colleagues understand and confidently implement PBS approaches
• Promoting consistency across the team
• Supporting staff to manage situations calmly and safely
• Communicating effectively with the management team
• Ensuring records and daily documentation are completed accurately
• Raising concerns appropriately and taking action when required
• Supporting the management team with the smooth running of the service
• Helping to maintain a positive, respectful and supportive team culture
• Ensuring Theo’s choices, dignity, independence and wellbeing remain at the centre of everything we do

About Theo

Theo is a fun, creative, and active young man living independently in Swindon. He wakes up happy every day, eager to enjoy life through activities like sports, cycling, boxing, bowling, and exploring new places. A West Ham supporter, Theo also enjoys gaming and challenging others on WII sports. He likes helping with cooking and caring for his home, especially with music on and a bit of singing and dancing. Theo has a mild to moderate learning disability, dyspraxia, attachment disorder, and ADHD, requiring support with personal care. He benefits from a confident, calm team that can build trust and provide reassurance when needed.

Meaningful relationships are important to Theo; he spends time with his mum on a regular basis, and his support team mean a lot to him.

About You

We are looking for someone who is:

• Confident and comfortable leading a team and taking responsibility for a shift
• Calm, resilient and able to make sound decisions in challenging situations
• Experienced in supporting people with learning disabilities, autism and/or behaviours of concern
• Able to ensure PBS strategies are followed consistently across the team
• A strong communicator who can give clear direction while remaining approachable and supportive
• Able to lead by example and maintain professional boundaries
• Person-centred, compassionate and genuinely interested in supporting Theo to achieve his goals
• Confident providing constructive feedback, coaching and guidance to other team members
• Able to recognise when something isn’t working and take appropriate action
• Reliable, proactive and willing to get stuck in
• Positive, friendly and able to build strong professional relationships
• Flexible and creative when situations change
• Trustworthy, loyal and consistent

You must have at least 2 years’ experience in Health and Social Care supporting people with complex needs.

If you’re an experienced support worker who is ready to step up, or an existing senior who is looking for a role where you can genuinely make a difference, we’d love to hear from you.

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Seco Support is dedicated to providing exceptional support to people in need. As a leading supported living organisation, we understand the importance of selecting the right support workers who possess