Service Manager for Jordan

Seco Support; Gateshead; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Hybrid role

Salary £31,200 p.a.

28 days annual leave (+4 after years)

Company pension

Induction & paid training

Medical cashback plan

Employee assistance programme

Career progression opportunities

Job summary

Seco Support in Gateshead is seeking a Service Manager to lead a small team delivering personalised support for Jordan. You will visit him at home regularly, supervise staff, manage rotas and training, and oversee service finances to ensure high-quality, compliant care.

This hands-on role requires empathy, resilience, and excellent communication, with a hybrid office/field schedule in a person-centred environment.

Qualifications

• NVQ/Health & Social Care Diploma required.
• Minimum 2 years' experience managing a service for vulnerable adults.
• Full induction and DBS check provided.

Responsibilities

• Visit Jordan and the team at his home on a regular basis.
• Manage training, annual leave and rotas for the team.
• Oversee finances for Jordan's service and Seco Supports finances.
• Ensure Employment Hero is completed for all team members and up to date.
• Conduct formal supervision, probation and appraisals.
• Update risk assessments and support plans.
• Ensure Jordan's service complies with CQC standards.
• Lead reviews and update Jordan's support and PBS plan.
• Meet with Jordan's parents and professional team.
• Interview and support new team members.
• Be part of a local on-call service.
• Provide direct support to Jordan when required.

Skills

Empathy

Patience

Reliability

Communication

Humor

Boundaries

Flexibility

Education

NVQ 3 or Health & Social Care Diploma

Job description

We are recruiting a Service Manager for Jordan who lives in his own home in Gateshead on a Hybrid working basis.

We are seeking a hands-on enthusiastic Service Manager who can motivate and develop a positive workplace culture within a team. Our service is not one-size fits all – it’s designed around each individual, entirely focused on the person, bespoke to their wants and needs.

You will be responsible for the day-to-day operational service and a team of support workers where you will provide guidance and supervision in a well-led manner.

Why join our team?

We prioritise the well-being of our employees, believing in looking after our employees just as much as we do the people we support. Our priorities include offering support, coaching, and a reflective space to help you thrive. Join a collaborative team that works creatively to achieve shared goals. The benefits of working with us include:

• Hybrid role – 1 day office based, and 1 service visit a week.
• £31,200.00 per annum
• 28 days annual leave + up to 4 additional leave days (1 for each year of service)
• Company pension
• Full induction & ongoing paid training
• Medical Cashback Plan (after probation)
• Employee Assistance Programme
• Career progression opportunities

About Jordan

Hi, my name is Jordan, I have a Learning Disability, Autism Spectrum Disorder, ADHD, and Tic Disorder. I struggle communicating which can lead to significant challenging behaviour, my team support me to overcome this with distraction techniques and engagement.

I am strong and determined and won’t let my challenges get the better of me. I am very kind, curious and active and have a great sense of humour. I enjoy being outdoors playing tag or kicking my ball around with my team, I like playing with my toys and relaxing in my toy room, drawing and writing in my books. I am very sociable and love to spend time with those around me, this can be walking, singing and/or dancing; one of my favourite songs is Celebration. I enjoy learning new skills with the help of my team. I have a car which I go out most days in for drives to places I like to visit. I enjoy spending time with my family who visit regular, and I go out for drives with them.

About you

You will:

• Put Jordan first and appreciate him for the amazing person he is
• Stand by him through tough times and be resilient
• Assess situations with patience and empathy
• Bring a lively, friendly, and caring personality
• Have a good sense of humour and be able to share jokes and pranks
• Be trustworthy, loyal, and upfront, with strong boundaries
• Follow routines and be flexible and creative when needed
• Communicate well and be reliable and supportive

About the role

We are looking for a Service Manager to:

• Visit Jordan and his team at his home on a regular basis
• Manage Jordan’s team’s training, annual leave and rotas
• Manage the finances within Jordan’s service. This includes Seco Support finances as well as Jordan’s
• Be responsible for ensuring that Employment Hero is completed for all team members and up to date
• Complete formal supervisions, probations and appraisals in line with Seco timescales
• Be responsible for updating risk assessments and support plans
• Ensure Jordan’s service is compliant with CQC standards
• Lead reviews and ensure updates are made to Jordan’s support and PBS plan
• Meet regularly with Jordan’s parents and professional team
• Interview and support new team members
• Be part of a local on call service
• Provide direct support to Jordan should this be required

About us

We support adults and young people with learning disabilities, autism, and mental health difficulties to live independently in the community. As a compassionate, person-centred company, we focus on creating individualised support packages that empower people to live fulfilling lives. We believe everyone deserves to have deep, caring and meaningful relationships, the right to grow and develop and have access to a safe and welcoming home.

We believe services should be tailored to each individual and that creativity and thinking outside the box are key to delivering bespoke support.

An NVQ 3 or equivalent Health & Social Care Diploma is essential. Minimum 2 years’ experience in managing a service supporting vulnerable adults with autism and learning disabilities.

Full training will be provided through Seco Supports induction programme and online learning. Full referencing and a full enhanced check of the Disclosure Barring Service (DBS) will be required for this position.