Deputy Service Manager - Adult Supported Living

Swanton Care; England; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Exclusive employee discounts

Paid mileage & travel

Career progression opportunities

Fully paid training

Generous holiday entitlement

Wellbeing and mental health support

Pension scheme

Refer-a-Friend scheme

Job summary

Swanton Care is seeking a Deputy Service Manager to lead services across Hertfordshire. You will work with the Registered Manager to ensure outstanding care, develop high-performing teams and drive person-centred support across multiple locations.

You’ll be a visible leader, empower colleagues and maintain quality, compliance and service improvements while ensuring the people we support achieve goals and greater independence.

Qualifications

• Leadership experience in health and social care
• Ability to inspire, coach and develop others
• Strong communication and relationship-building skills
• Organised, resilient and solution-focused
• Understanding of quality, compliance and safeguarding
• Commitment to inclusion, dignity, respect and compassion

Responsibilities

• Lead, motivate and develop a dedicated team to provide high-quality, person-centred support
• Promote a positive culture where our values are lived every day
• Support recruitment, induction, training, supervision and performance development
• Ensure people we support are empowered to achieve their personal goals and aspirations
• Build strong relationships with families, professionals, commissioners and community partners
• Monitor and maintain high standards of quality, compliance and governance
• Support financial performance, budgets, occupancy and resource management
• Manage incidents, complaints and service improvements effectively
• Ensure safe, effective and compassionate support is delivered consistently
• Participate in the on-call rota and provide hands-on leadership when required
• Help drive continuous improvement and innovation across services

Skills

Health care leadership

Communication skills

Relationship building

Organised / resilient

Quality & safeguarding

Inclusion & empathy

Job description

About The Role

This role will involve travelling to multiple services across Hertfordshire.

A full UK driving licence and valid business insurance are essential.

Lead with purpose. Inspire people. Make every moment matter.

At Swanton, we believe everyone deserves the opportunity to live a fulfilling and independent life. We're looking for a passionate and motivated Deputy Service Manager to help lead our services across Hertfordshire.

Please note: internally, this position is known as a Locality Manager.

This is an exciting opportunity to make a genuine difference every day. Working alongside the Registered Manager, you'll help create a positive culture, empower colleagues to thrive, and ensure the people we support achieve their goals, aspirations and greater independence. You'll be a visible leader across your locality, supporting service quality, compliance, performance and team development while ensuring person-centred support remains at the heart of everything we do.

At the centre of our approach are our values:

Potential Responsibility Integrity Diversity Empathy

These values guide our commitment to making a meaningful difference so that, for the people we support, their families, and our colleagues, Every Moment Does Matter.

About the Role

As Deputy Service Manager, you'll play a key role in the day-to-day leadership and success of your services. You'll support the Registered Manager to deliver outstanding care and support, develop high-performing teams, maintain excellent quality standards, and drive positive outcomes for the people we support.

You'll be someone who leads by example, inspires confidence, and brings energy, compassion and accountability to everything you do.

What You'll Do

• Lead, motivate and develop a dedicated team to provide high-quality, person-centred support
• Promote a positive culture where our values are lived every day
• Support recruitment, induction, training, supervision and performance development
• Ensure people we support are empowered to achieve their personal goals and aspirations
• Build strong relationships with families, professionals, commissioners and community partners
• Monitor and maintain high standards of quality, compliance and governance
• Support financial performance, budgets, occupancy and resource management
• Manage incidents, complaints and service improvements effectively
• Ensure safe, effective and compassionate support is delivered consistently
• Participate in the on-call rota and provide hands-on leadership when required
• Help drive continuous improvement and innovation across services

What We're Looking For

We're looking for someone who:

• Has experience in a leadership role within health and social care
• Is passionate about delivering outstanding person-centred supportCan inspire, coach and develop others
• Has strong communication and relationship-building skills
• Is organised, resilient and solution-focused
• Understands quality, compliance and safeguarding responsibilities
• Our commitment to inclusion, dignity, respect and compassion

Why Join Swanton?

• Exclusive employee discounts on leading brands
• Paid mileage and local travel
• Excellent career progression opportunities
• Fully paid training and ongoing professional development
• Generous holiday entitlement
• 24/7 wellbeing and mental health support
• Pension scheme
• Long service recognition awards
• Monthly prize draws
• £400 Refer-a-Friend Scheme* (*T&Cs apply)

Ready to Make a Difference?

This is more than a job. It's an opportunity to lead, inspire and positively impact the lives of the people we support every single day.