Service Manager

Swanton Care & Community; Colne; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Refer a friend scheme

Long service awards

Employee benefits app

Cycle to work

Pension auto enrolment

Life cover

Funded qualifications

Career pathways

Swanton Educates

Mental health first aiders

Employee Assistance Programme

Employee Voice

Job summary

Swanton Care & Community in Colne is seeking a Service Manager to lead a brand-new supported living service from the outset. You will shape the service, establish a welcoming, person-centred environment, and ensure outstanding support daily.

You will build and lead a motivated care team, oversee care planning, risk assessments, and records, and drive continuous improvement while maintaining compliant, high-quality services for residents.

Qualifications

• Previous care management experience, ideally within a supported living environment.
• NVQ Level 5 in Health & Social Care, be working towards it, or hold an equivalent qualification.
• Excellent interpersonal and communication skills, with the ability to create an inclusive and welcoming environment.
• The ability to provide inspiring, motivational leadership and drive quality.

Responsibilities

• Support the Registered Manager with day-to-day operation of the service, ensuring high standards of care and support.
• Lead, support, and motivate staff teams to deliver person-centred support that empowers people to achieve their goals.
• Ensure support plans, risk assessments, and care records are accurate and up to date.
• Promote the health, wellbeing, and spiritual needs of the people we support in an inclusive way.
• Support with staff supervision, coaching, and performance management.

Skills

Care management

Leadership

Communication

Person-centred care

Education

NVQ Level 5 Health & Social Care

Job description

Exciting Opportunity - Lead a Brand-New Supported Living Service in Colne!

Are you an experienced care professional ready to take the next step in your leadership career? Do you have the passion, drive, and dedication to make a real difference in people's lives?

Swanton Care & Community is looking for an enthusiastic and motivated Service Manager to lead our new supported living service in Colne. This is a fantastic opportunity to play a key role from the very beginning, helping to shape a welcoming, person-centred environment where people can thrive, achieve greater independence, and live fulfilling lives within their own homes.

As Scheme Manager, you will be at the heart of the service, leading and inspiring your team while ensuring outstanding support is delivered every day. If you are passionate about empowering people, developing teams, and driving quality, we would love to hear from you.

About You

Are you enthusiastic, compassionate, and committed to supporting people in a way that respects their dignity and individuality?

Do you have previous experience in care management and are looking for an opportunity where you can truly make an impact from day one?

To be successful in this role, you will have:

• Previous care management experience, ideally within a supported living environment.
• An NVQ Level 5 in Health & Social Care, be working towards it, or hold an equivalent qualification.
• Excellent interpersonal and communication skills, with the ability to create an inclusive and welcoming environment.
• The ability to provide inspiring, motivational, supportive, and effective leadership.
• A proactive and positive approach to managing people, quality, and service development.
• A full UK driving licence and access to a vehicle due to the needs of the service.

The Role

Working closely with the Registered Manager, the Scheme Manager will play a key role in the day-to-day running of our new supported living service, ensuring high-quality, person-centred support is delivered at all times. You will provide leadership and guidance to the team, promote independence for the people we support, and help maintain a safe, positive, and empowering environment.

Support is delivered 24 hours a day, 7 days a week.

Key responsibilities include:

• Supporting the Registered Manager with the day-to-day operation of the service, ensuring high standards of care and support are consistently achieved.
• Leading, supporting, and motivating staff teams to deliver person-centred support that empowers people to achieve their goals, aspirations, and greater independence.
• Ensuring support plans, risk assessments, and care records are accurate, up to date, and reflective of individual needs.
• Promoting the health, wellbeing, physical, emotional, cultural, and spiritual needs of the people we support, ensuring these are met in an inclusive and respectful way.
• Supporting with staff supervision, coaching, performance management, and the ongoing development of team members.
• Assisting with rota management, recruitment, staff inductions, and service compliance requirements.
• Building positive relationships with families, healthcare professionals, local authorities, and other external stakeholders.
• Supporting individuals to access social, educational, leisure, and community-based activities, helping them live fulfilling and meaningful lives.
• Monitoring quality and compliance, identifying areas for improvement, and working with the Registered Manager to implement positive changes.
• Ensuring all records, reports, and documentation are completed accurately and in line with company policies and regulatory requirements.

What we can offer:

• Refer a friend scheme we know that you will know fantastic people who will be make a great contribution, you will receive £400 each time a successful referral is made*
• Above and beyond we recognise that our staff teams do amazing things for the people we support and their teams. We award contributions for those who go the extra mile and for good inspection feedback with vouchers for high street shops and other surprises!
• Long service awards we recognize your contribution to the team and celebrate long service
• Employee benefits app stay connected to our community, receive discounts across everyday and luxury shops, access information about learning & development opportunities
• Cycle to work you can save money and get fit with our salary sacrifice scheme
• Pension we will auto enrol you into our salary sacrifice pension scheme
• Life cover you will be entitled to the death in service benefit.
• Funded qualifications earn whilst you learn! we aim to develop our own talent, giving you the opportunity to develop your career with Swanton*
• Career pathways we invest in our people and offer apprenticeships in Health and Social Care (Level 3). Earn whilst you learn has never been easier!
• Swanton Educates we have our own training qualification centre which can further support your development
• Trained mental health first aiders available to support you when you need someone to talk to
• Employee Assistance Programme (EAP) free confidential access to 24hr assistance program for counselling, advice and support
• Employee Voice we hold regular events throughout the year to listen to your feedback about working with us

*subject to eligibility & criteria

Additional Information

All candidates will be required to undergo satisfactory employment checks, including a full reference check and an enhanced DBS check.

We are exempt from the Rehabilitation of Offenders Act.