Deputy Resident Manager

The Devonshire Group; Skipton; On-site; GBP 30,000 - 37,000; Full time

Job summary

The Fell Hotel, part of The Devonshire Group, is seeking a Deputy Resident Manager to lead a busy hospitality operation in Skipton. You will work with the Resident Manager to maintain high service standards, mentor colleagues, and ensure guest satisfaction across departments.

This hands-on role requires strong leadership, excellent communication, and a proactive approach to managing day-to-day activities, budgets, and health and safety.

Qualifications

• Experience in a senior hospitality or customer-facing leadership role.
• Hands-on and proactive management style.
• Excellent communication and interpersonal skills.
• Strong organisational skills and the ability to prioritise a varied workload.
• A positive, enthusiastic and motivated attitude.
• A genuine passion for hospitality and creating memorable guest experiences.
• Flexibility to work a variety of shifts, including early and late duties.

Responsibilities

• Support the day-to-day management of the hotel, ensuring high standards of service and presentation throughout.
• Lead, motivate and develop colleagues to deliver outstanding guest experiences.
• Work alongside Department Heads to achieve budget, payroll and performance targets.
• Be a visible and approachable presence across the hotel, responding to guest needs and supporting colleagues during busy periods.
• Support training and development plans, helping teams reach their full potential.
• Contribute to sales, profitability and cost control through effective operational management.
• Oversee maintenance reporting and work closely with support teams to maintain the hotel’s facilities and standards.
• Ensure compliance with health and safety procedures, company policies and operational systems.

Skills

Leadership

Guest service

Communication

Organisation

Flexibility

Job description

Deputy Resident Manager - The Fell Hotel

Are you an experienced hospitality professional who leads by example and is passionate about delivering exceptional guest experiences?

We're looking for a Deputy Resident Manager to join the team at The Fell Hotel, 4 AA Star Resturant with rooms 2026 with a 1AA Rosette award for Culinary Experience. Working closely with the Resident Manager, you'll play a key role in the day-to-day operation of the hotel, leading colleagues, supporting operational excellence, and ensuring every guest receives a warm welcome and outstanding service.

Who are we?

Perched on a hillside on the edge of the Bolton Abbey Estate, with sweeping views of the Yorkshire Dales National Park, The Fell – formerly known as the Devonshire Fell at Burnsall offers relaxation, discovery and inspiration in a very special rural setting.

Estate Escapes is part of the wider Devonshire Group and is owned by the Duke and Duchess of Devonshire. We are passionate about creating memorable guest experiences through exceptional hospitality, unique destinations, and outstanding service. Our hotels and hospitality venues combine character, quality, and attention to detail, providing guests with experiences that are both distinctive and authentic.

As part of the Devonshire Group, which employs over 1,400 people across the UK and Ireland, we are committed to investing in our people, preserving heritage, and operating sustainable businesses guided by our values of Always Improving, Decency, and Being Inclusive.

The Role

This is a varied and hands-on role at the heart of the hotel operation. You'll support the Resident Manager in leading the team, maintaining high standards across all departments, and ensuring the hotel runs smoothly day to day. From guest service and team development to financial performance and operational efficiency, you'll be instrumental in delivering an exceptional experience for both guests and colleagues.

Key Responsibilities

• - Support the day-to-day management of the hotel, ensuring high standards of service and presentation throughout.
• - Lead, motivate and develop colleagues to deliver outstanding guest experiences.
• - Work alongside Department Heads to achieve budget, payroll and performance targets.
• - Be a visible and approachable presence across the hotel, responding to guest needs and supporting colleagues during busy periods.
• - Support training and development plans, helping teams reach their full potential.
• - Contribute to sales, profitability and cost control through effective operational management.
• - Oversee maintenance reporting and work closely with support teams to maintain the hotel's facilities and standards.
• - Ensure compliance with health and safety procedures, company policies and operational systems.

What We're Looking For:

We're looking for someone who enjoys working with people, takes pride in delivering excellent service, and thrives in a fast-paced environment.

Skills and Experience

• - Experience in a senior hospitality or customer-facing leadership role.
• - A hands-on and proactive approach to management.
• - Excellent communication and interpersonal skills.
• - Strong organisational skills and the ability to prioritise a varied workload.
• - A positive, enthusiastic and motivated attitude.
• - A genuine passion for hospitality and creating memorable guest experiences.
• - Flexibility to work a variety of shifts, including early and late duties.

What We Offer

This is an exciting opportunity to take the next step in your hospitality career within a unique and growing business. You'll join a supportive team, help shape the guest experience at The Hide Hotel, and enjoy the opportunity to develop within the wider Devonshire Group

Details of our colleague benefits can be found at https://devonshiregroup.co.uk/work-with-us/colleague-benefits/

Our core values are Always Improving, Decency, and Being Inclusive. We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We welcome applications from people of all backgrounds and experiences and are dedicated to promoting equality, diversity and inclusion in everything we do.

Proud member of the Disability Confident employer scheme

Company: The Devonshire Group Salary: £33592.00 Hours: Full-time Location: Skipton, BD23 6BT Job type: Permanent Posting date: 3 Nov 2026 Closing date: 3 Dec 2026