Deputy Resident Manager

The Devonshire Group; Brimington CP; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Hide Hotel, part of Estate Escapes (Devonshire Group), is seeking a Deputy Resident Manager to support the Resident Manager in day-to-day operations and guest service excellence. You will lead colleagues, uphold high standards, and drive operational performance to deliver memorable guest experiences.

In this hands-on role, you will work with department heads to meet budget and payroll targets, stay hands-on during peak periods, and champion staff development, safety, and quality across all

Qualifications

• Experience in a senior hospitality or customer-facing leadership role.
• A hands-on and proactive approach to management.
• Excellent communication and interpersonal skills.
• Strong organisational skills and the ability to prioritise a varied workload.
• A positive, enthusiastic and motivated attitude.
• A genuine passion for hospitality and creating memorable guest experiences.
• Flexibility to work a variety of shifts, including early and late duties.

Responsibilities

• Lead, motivate and develop colleagues to deliver outstanding guest experiences.
• Work alongside Department Heads to achieve budget, payroll and performance targets.
• Be a visible and approachable presence across the hotel, responding to guest needs and supporting colleagues during busy periods.
• Support training and development plans, helping teams reach their full potential.
• Contribute to sales, profitability and cost control through effective operational management.
• Oversee maintenance reporting and work closely with support teams to maintain the hotel's facilities and standards.
• Ensure compliance with health and safety procedures, company policies and operational systems.

Skills

Senior leadership experience

Hands-on management

Communication skills

Organisational skills

Positive attitude

Flexibility to shifts

Passion for hospitality

Job description

We're looking for a Deputy Resident Manager to join the team at The Hide Hotel, Great Value Hotel of 2026 in The Times. Working closely with the Resident Manager, you'll play a key role in the day-to-day operation of the hotel, leading colleagues, supporting operational excellence, and ensuring every guest receives a warm welcome and outstanding service.

This is a varied and hands-on role at the heart of the hotel operation. You'll support the Resident Manager in leading the team, maintaining high standards across all departments, and ensuring the hotel runs smoothly day to day. From guest service and team development to financial performance and operational efficiency, you'll be instrumental in delivering an exceptional experience for both guests and colleagues.

Support the day-to-day management of the hotel, ensuring high standards of service and presentation throughout.

• Lead, motivate and develop colleagues to deliver outstanding guest experiences.
• Work alongside Department Heads to achieve budget, payroll and performance targets.
• Be a visible and approachable presence across the hotel, responding to guest needs and supporting colleagues during busy periods.
• Support training and development plans, helping teams reach their full potential.
• Contribute to sales, profitability and cost control through effective operational management.
• Oversee maintenance reporting and work closely with support teams to maintain the hotel's facilities and standards.
• Ensure compliance with health and safety procedures, company policies and operational systems.

Are you an experienced hospitality professional who leads by example and is passionate about delivering exceptional guest experiences? We're looking for someone who enjoys working with people, takes pride in delivering excellent service, and thrives in a fast-paced environment.

You will have:

• Experience in a senior hospitality or customer-facing leadership role.
• A hands-on and proactive approach to management.
• Excellent communication and interpersonal skills.
• Strong organisational skills and the ability to prioritise a varied workload.
• A positive, enthusiastic and motivated attitude.
• A genuine passion for hospitality and creating memorable guest experiences.
• Flexibility to work a variety of shifts, including early and late duties.

Estate Escapes is part of the wider Devonshire Group and is owned by the Duke and Duchess of Devonshire. We are passionate about creating memorable guest experiences through exceptional hospitality, unique destinations, and outstanding service. Our hotels and hospitality venues combine character, quality, and attention to detail, providing guests with experiences that are both distinctive and authentic.

As part of the Devonshire Group, which employs over 1,400 people across the UK and Ireland, we are committed to investing in our people, preserving heritage, and operating sustainable businesses guided by our values of Always Improving, Decency, and Being Inclusive.