Assistant Hotel Manager — Guest Experience Leader

The Devonshire Group; Skipton; On-site; GBP 30,000 - 37,000; Full time

Job summary

The Fell Hotel, part of The Devonshire Group, is seeking a Deputy Resident Manager to lead a busy hospitality operation in Skipton. You will work with the Resident Manager to maintain high service standards, mentor colleagues, and ensure guest satisfaction across departments.

This hands-on role requires strong leadership, excellent communication, and a proactive approach to managing day-to-day activities, budgets, and health and safety.

Qualifications

• Experience in a senior hospitality or customer-facing leadership role.
• Hands-on and proactive management style.
• Excellent communication and interpersonal skills.
• Strong organisational skills and the ability to prioritise a varied workload.
• A positive, enthusiastic and motivated attitude.
• A genuine passion for hospitality and creating memorable guest experiences.
• Flexibility to work a variety of shifts, including early and late duties.

Responsibilities

• Support the day-to-day management of the hotel, ensuring high standards of service and presentation throughout.
• Lead, motivate and develop colleagues to deliver outstanding guest experiences.
• Work alongside Department Heads to achieve budget, payroll and performance targets.
• Be a visible and approachable presence across the hotel, responding to guest needs and supporting colleagues during busy periods.
• Support training and development plans, helping teams reach their full potential.
• Contribute to sales, profitability and cost control through effective operational management.
• Oversee maintenance reporting and work closely with support teams to maintain the hotel’s facilities and standards.
• Ensure compliance with health and safety procedures, company policies and operational systems.

Skills

Leadership

Guest service

Communication

Organisation

Flexibility

Job description

The Fell Hotel, part of The Devonshire Group, is seeking a Deputy Resident Manager to lead a busy hospitality operation in Skipton. You will work with the Resident Manager to maintain high service standards, mentor colleagues, and ensure guest satisfaction across departments.

This hands-on role requires strong leadership, excellent communication, and a proactive approach to managing day-to-day activities, budgets, and health and safety.