Deputy General Manager DGM

Bedford Lodge Hotel Spa; Newmarket; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Employee meals

Paid breaks

Birthday leave

Wellness discounts

Staff discount

Job summary

Bedford Lodge Hotel & Spa in Newmarket is seeking an experienced Deputy General Manager to lead daily operations across the Hotel & Spa, working with Heads of Department to maintain Four Red Star standards and maximise guest satisfaction.

You will oversee revenue and operational performance, manage recruitment and development, participate in budgeting, and support HR and the CEO on people matters, health & safety and compliance.

Qualifications

• Previous experience in a senior management or Deputy General Manager role within hospitality.
• Strong operational knowledge across hotel departments, especially F&B and Front Office.
• Proven ability to lead, develop and motivate teams with people-management skills.
• Good understanding of Profit & Loss, budgeting and controlling costs.
• Strong commercial sense with focus on revenue and guest experience.
• Excellent communication, organisation and customer service skills.

Responsibilities

• Lead day-to-day operations across the Hotel & Spa and drive Four Red Star standards.
• Collaborate with Heads of Department to optimise performance and guest experience.
• Oversee recruitment, training and development and support HR and CEO on people matters.
• Participate in budgeting, financial reviews, and manage operational costs.

Skills

Senior management

Deputy General Manager experience

Hospitality leadership

People management

Profit & Loss management

Budgeting & cost control

Commercial awareness

Communication & organisation

Job description

About Us

Bedford Lodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.

The Position

We are seeking an experienced and passionate hospitality professional to take on the role of Deputy General Manager, working closely alongside, and in the absence of, our Chief Executive.

The role will be influential in the day-to-day running of the Hotel & Spa, ensuring we consistently deliver exceptional guest experiences whilst maintaining and improving our Four Red Star standards. You will play a key role in maximising revenue, improving operational performance and supporting the Heads of Department across all areas of the business.

You will work closely with all our Heads of Department across the Hotel & Spa, in particular Food & Beverage, but also Front Office, Conference & Events, Leisure and Spa, as well as our Back of House teams. You will also take an active role in ensuring effective communication across the business, managing guest feedback and complaints, and maintaining the highest standards of presentation, service and compliance.

The role will also involve people leadership, supporting recruitment, retention, training and development, as well as working closely with HR and the CEO on employee relations and wider people matters. In addition, you will be involved in the annual budgeting process, financial reviews and the management of operational costs, particularly within Food & Beverage as well as overseeing and spearheading the Health & Safety aspects of the business.

About You

You’ll be a confident and experienced hospitality leader with the ability to lead from the front and inspire teams to deliver exceptional standards. You will be an excellent communicator, highly organised and able to build strong relationships with colleagues, guests and key stakeholders across the business.

You will have a proactive mindset, exceptional attention to detail and the ability to remain calm and effective in a busy hotel environment. You will be passionate about delivering an outstanding guest journey and creating a positive working environment for our team, whilst also having a strong commercial awareness and understanding of the financial performance of a hotel.

You will be comfortable taking responsibility for the operation of the Hotel & Spa in the absence of the CEO and stepping into different departmental roles when required to support the wider team.

You will have:

• Previous experience working in a senior management or Deputy General Manager role within the hospitality industry.
• Strong operational knowledge across multiple hotel departments, particularly Food & Beverage and Front of House.
• Proven experience of leading, developing and motivating teams, with a strong understanding of people management.
• A good understanding of Profit & Loss management, budgeting and controlling operational costs.
• Strong commercial awareness, with an understanding of maximising revenue whilst maintaining service and quality standards.
• Excellent communication, organisational and customer service skills.
• Proven ability to manage multiple priorities, meet deadlines and make effective decisions in a fast-paced environment.
• A strong understanding of Health & Safety, compliance and maintaining high operational standards.
• Experience of managing guest feedback and complaints with a professional and solution-focused approach.
• A proactive and hands-on approach, with the flexibility to support all areas of the Hotel & Spa when required.
• A good team player who enjoys working closely with all members of the Hotel team and is committed to delivering an exceptional guest and team experience.

Why Join our Team

As a privately owned, independent hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team. We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?

What We Offer

• Employee Assistance Programme (Hospitality Action)
• Free meals whilst on duty
• Paid breaks
• An extra day of leave on your birthday
• Complimentary membership of The Health & Fitness Club
• Discounted membership of The Health & Fitness Club for your partner
• 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
• 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
• Discounted accommodation rates
• Discounted hotel stays across the Pride of Britain hotel group
• Option to purchase wine at cost price
• Long service awards
• Reward and recognition scheme
• Generous ‘Refer a Friend’ scheme
• Pension scheme
• Industry relevant training

Compensation: Competitive salary