Deputy Practice Manager

Lakeside Medical Practice, Thamesmead; Rochester; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading healthcare practice is seeking a proactive Deputy Practice Manager to lead staff and manage HR processes. This role requires strong leadership and HR expertise to ensure operational efficiency and compliance. The position offers a competitive salary and the opportunity to drive meaningful improvements within the team.

Benefits

Company pension

Cycle to work scheme

Free flu jabs

Sick pay after 1 year service

Qualifications

• Proven experience in autonomous leadership and line management.
• Strong HR expertise, including employment law and performance management.
• Experience with HR systems and IT platforms.

Responsibilities

• Take full ownership of staff leadership and ensure high performance.
• Manage HR processes including recruitment and compliance.
• Oversee operational systems and implement improvements.

Skills

Leadership

HR Management

Problem-Solving

Communication

Job description

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Position Overview

We are looking for an autonomous, proactive, and results-driven Deputy Practice Manager to take full ownership of staff leadership, HR processes, and operational management. Reporting directly to the Practice Manager and Managing Partners, you will be responsible for ensuring that the team functions efficiently, collaboratively, and in alignment with the practice’s strategic goals.

This is not a role for someone who simply “talks the talk”—we need a leader who delivers real results, takes responsibility, and drives meaningful improvements. You must be confident in making decisions, holding people accountable, and taking initiative without constant oversight.

A healthcare background is desirable but not essential. However, you must have strong demonstrable experience in HR, staff management, and operational leadership, ideally within a regulated or customer-facing environment.

Key Responsibilities

• Take full ownership of staff leadership, ensuring high performance and accountability across all teams.
• Manage, develop, and inspire some clinical and all administrative staff, including trainees, without relying on constant direction.
• Lead by example—this is a hands-on role requiring practical leadership, not just delegation.
• Proactively identify issues and implement solutions, rather than waiting for instructions.
• Coach, mentor, and support staff to improve performance and engagement.
• Set clear expectations and drive a culture of accountability, ensuring staff understand and meet their objectives.
• Confidently make decisions and take responsibility for outcomes, adapting quickly to challenges.

HR, Compliance & Workforce Management

• Take full responsibility for HR processes, including recruitment, onboarding, absence management, and retention.
• Ensure compliance with employment law, NHS regulations, and internal HR policies.
• Manage disciplinary matters, grievances, and performance issues, ensuring fair and consistent handling.
• Regularly review and update policies and job descriptions to ensure legal and operational accuracy.
• Lead succession planning and workforce strategy, ensuring effective staff deployment and development.

Operational & Systems Management

• Oversee and optimise the use of HR software, IT systems, and electronic medical records (EMR) to streamline efficiency.
• Contribute to rota management, workload distribution, and operational processes.
• Ensure compliance with IT security, data protection, and information governance (IG) requirements.
• Implement process improvements and drive digital efficiencies without waiting for instruction.
• Maintain accurate data recording and reporting, supporting performance tracking and operational decisions.
• Performance & Quality Assurance
• Monitor KPIs and staff performance, taking action where necessary to maintain high standards.
• Develop and implement staff training programmes to upskill the team and improve service delivery.
• Support the Business Manager and Partners in driving change and operational improvements.
• Ensure effective communication and alignment across all departments and teams.
• Identify underperformance or inefficiencies and take decisive action to address them.Stakeholder Engagement & Communication
• Develop and execute internal and external communication strategies to keep staff and stakeholders informed.
• Produce newsletters, staff updates, and patient engagement materials.
• Oversee and manage the Patient Participation Group, ensuring meaningful patient involvement.
• Represent the practice in meetings and external collaborations, ensuring strong professional relationships.

What We’re Looking For

• Proven experience in autonomous leadership and line management – you must be able to demonstrate success in leading, motivating, and holding teams accountable.
• Strong HR expertise, including employment law, recruitment, performance management, and conflict resolution.
• Experience with HR systems, IT platforms, and electronic medical records.
• Confidence to make decisions, take ownership, and follow through on actions without supervision.
• Exceptional problem-solving skills, with the ability to identify, analyse, and fix issues without waiting for direction.
• Strong leadership presence – you must be able to command respect, lead from the front, and drive real change.
• Excellent communication and interpersonal skills, with the ability to engage with staff at all levels.
• Must pass a background check, with no convictions in the last five years.
• Ability to commute or relocate to SE2 9LH before starting.

What We Offer

• A leadership role with full autonomy – take control and drive real improvements.
• Competitive salary (£35,000 – £40,000 per year, depending on experience).
• Company pension.
• Cycle to work scheme.
• Free flu jabs.
• Sick pay (after 1 year service).

Job Types: Full-time, Part-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Expected hours: 30 – 37.5 per week

• Company pension
• Cycle to work scheme
• Free flu jabs
• Sick pay
• Transport links

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Management: 3 years (required)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Hospitals and Health Care

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