Practice Manager

Specsavers; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Specsavers is seeking a dedicated Practice Manager for their new store in Mill Hill, opening in September 2025. This role involves leading a team, ensuring operational efficiency, and delivering exceptional customer service. Ideal candidates will have retail management experience and strong leadership skills.

Benefits

Career progression opportunities

Supportive working environment

Hands-on training and course support

Competitive salary and benefits package

33 days holiday

Qualifications

• Proven experience in a management role within retail or customer-focused environment.
• Flexibility to work weekends as part of the rota.

Responsibilities

• Oversee daily store operations ensuring efficiency and compliance.
• Lead, coach, and motivate the team to achieve targets.
• Monitor store performance and implement strategies for improvement.

Skills

Leadership

Organisational Skills

Problem Solving

Commercial Awareness

Education

Optical Experience

Job description

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Practice Manager – Specsavers Mill Hill (New Store Opening September 2025)

Are you an experienced retail leader looking for your next challenge? We’re on the hunt for a dedicated Practice Manager to join and lead the team at our brand-new Specsavers store in Mill Hill, opening late September 2025.

This is a fantastic opportunity to be part of an exciting new chapter, shaping the success of a brand-new store, building a high-performing team, and delivering exceptional service to our customers and community.

About the Role:

As Practice Manager, you'll be at the heart of the store’s success, responsible for the day-to-day running of the business. You’ll lead, inspire, and develop a team, ensuring smooth operations and an outstanding customer experience.

Key Responsibilities:

1. Oversee daily store operations to ensure efficiency and compliance with Specsavers standards.
2. Lead, coach, and motivate the team to achieve sales, service, and operational targets.
3. Manage rotas and staffing levels to meet business needs, including weekend cover.
4. Drive a positive and engaging team culture focused on delivering excellent customer care.
5. Collaborate with directors on business development, local marketing, and store growth.
6. Ensure all clinical and retail processes comply with company policies and regulations.
7. Handle customer feedback and resolve issues effectively and professionally.
8. Monitor store performance, analyse KPIs, and implement strategies for improvement.

What We’re Looking For:

• Proven experience in a management role within retail, optical, healthcare, or a customer-focused environment.
• Strong leadership skills with the ability to inspire and develop a team.
• Excellent organisational and problem-solving abilities.
• Commercial awareness and a results-driven mindset.
• Flexibility to work weekends as part of the rota.
• Optical experience is mandatory.

What We Offer:

• The chance to be part of a brand-new store and an exciting new team.
• Career progression and personal development opportunities with Specsavers.
• Supportive working environment with hands-on training and course support.
• Competitive salary and benefits package.
• Part of GPTW scheme, with sickness support, 33 days holiday.

Join us on this exciting journey and be a key player in the launch and success of Specsavers Mill Hill.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Retail

Industries

• Retail

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