Deputy Pensions Lead: Team Coach & Service Excellence

Trafalgar House Pensions Administration; Greater London; Sur place; GBP 55 000 - 70 000; Plein temps

Résumé du poste

Trafalgar House Pensions Administration in London is seeking a Deputy Lead Pensions Associate to support the Lead in coordinating daily team operations, supervise Pensions Associates and ensure high-quality member services.

You will provide technical guidance, oversee performance and day-to-day decisions, and step in for the Lead when unavailable, while leading team huddles and supporting onboarding and development.

Qualifications

• Strong DB/DC pensions administration experience.
• Accurate manual calculation and checking skills.
• Strong communication and coaching capability.
• Good understanding of pensions legislation.
• High attention to detail and strong MS Office skills.

Responsabilités

• Contribute to service delivery and client experience for trustees, employers and members.
• Lead and develop assigned Pensions Associates; hold 1:1s and set objectives.
• Coordinate daily workflow with Senior Associates; monitor SLA performance.
• Lead team huddles; manage onboarding and address performance concerns.
• Check high‑complexity tasks; support audits and risk management.
• Drive process improvements and document changes to boost efficiency.

Connaissances

DB/DC pensions administration

Accurate manual calculation

Communication

Coaching capability

Pensions legislation knowledge

MS Office skills

Formation

PMI Certification

Outils

MS Office

IntelliPen

Description du poste

Trafalgar House Pensions Administration in London is seeking a Deputy Lead Pensions Associate to support the Lead in coordinating daily team operations, supervise Pensions Associates and ensure high-quality member services.

You will provide technical guidance, oversee performance and day-to-day decisions, and step in for the Lead when unavailable, while leading team huddles and supporting onboarding and development.