Premium Retail Deputy Manager - Lead & Elevate Service

Retail Human Resources plc; Dartford; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Monthly bonus £350–£700

Development opportunities

People-focused culture

Competitive base salary

Job summary

Retail Human Resources plc is recruiting a Deputy Manager for a premium store at Bluewater, near Dartford. You will work closely with the Store Manager to guide a team of 10, including two Team Leaders, delivering expert advice and a highly engaged, service-driven environment.

The role emphasizes coaching, leadership, and maintaining exceptional visual standards while driving store profitability and customer satisfaction in a luxury retail setting.

Qualifications

• Experience managing premium, luxury, or service-focused retail teams.
• Strong people leadership and development skills.
• Excellent communication and relationship-building abilities.
• Passion for world-class customer service.
• High standards and attention to detail.
• Commercial awareness with a results-driven mindset.

Responsibilities

• Supporting the Store Manager in the day-to-day running of the store
• Coaching, motivating and developing a team of passionate retail professionals
• Leading two Team Leaders to deliver consistently high performance
• Driving customer engagement and creating memorable luxury retail experiences
• Ensuring exceptional visual standards and attention to detail throughout the store
• Contributing to commercial performance and store profitability
• Leading by example with impeccable personal presentation and professionalism

Skills

Premium retail leadership

Team development

Customer service excellence

Store operations

Coaching

Job description

Retail Human Resources plc is recruiting a Deputy Manager for a premium store at Bluewater, near Dartford. You will work closely with the Store Manager to guide a team of 10, including two Team Leaders, delivering expert advice and a highly engaged, service-driven environment.

The role emphasizes coaching, leadership, and maintaining exceptional visual standards while driving store profitability and customer satisfaction in a luxury retail setting.